Assistant Program Manager - Assisted Living
We are seeking a compassionate, collaborative, and values driven individual whose approach to leadership and service aligns with the mission, vision, and values of ICCS.
Founded in 1989, Island Crisis Care Society (ICCS) is a non profit organization serving the Nanaimo and Oceanside communities on Vancouver Island. ICCS provides housing, outreach, and crisis stabilization services for individuals experiencing homelessness, mental health challenges, substance use concerns, and other complex barriers. Through a trauma informed and person centred approach, ICCS supports individuals in building stability, wellness, independence, and connection within the community.
ICCS Assisted Living programs provide supportive, home like environments for adults who require additional structure and support related to mental health, substance use, recovery, and daily living. Programs focus on stabilization, life skills, wellness, and recovery planning while fostering dignity, safety, and personal growth. Staff work collaboratively with residents and community partners to help individuals move toward greater independence and long term wellbeing.
Operational Support
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Support the Manager with daily oversight of Assisted Living programs as directed.
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Assist with ensuring compliance with Assisted Living Registrar requirements and ICCS policies.
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Exercise delegated decision making authority within established policies and escalate matters outside role scope to the Program Manager.
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Provide coverage for the Manager during absences.
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Manage and coordinate staff schedules, ensuring appropriate coverage for all shifts and timely handling of time-off requests.
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Maintain a working understanding of the Collective Agreement. Apply agreement provisions consistently in scheduling and overtime approvals.
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Coordinate shift call outs when on call and ensure all schedule changes are updated in scheduling software.
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Set up training shifts for new hires with casual employees and notify on site staff of training schedules.
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Support the implementation, monitoring, and review of resident service plans in accordance with the Community Care and Assisted Living Act and Assisted Living Registrar guidelines.
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Ensure resident care and support activities remain within the scope of Assisted Living and do not include prescribed health services.
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Support staff understanding and consistent application of service plans, including daily supports, restrictions, and safety requirements.
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Ensure service plans and related documentation are current, accurate, and reviewed as required.
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Assist with coordinating updates to service plans when resident needs change, including consultation with external care providers as appropriate.
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Support timely documentation of incidents, care related concerns, and changes in resident functioning.
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Ensure staff follow approved procedures for medication assistance and emergency response in accordance with regulations and ICCS policy.
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Promote resident rights, dignity, privacy, and autonomy in all service delivery activities.
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Participate in identifying and mitigating risks related to resident care and escalate concerns that may impact resident safety, staffing capacity, or program compliance to the Program Manager.
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Support communication with external partners such as Island Health, case managers, and outreach teams within delegated authority.
Staff Supervision and Development
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Support the Program Manager with day to day supervision of support staff and others involved in direct resident care.
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Assist with staff onboarding, training, and orientation.
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Support implementation of program policies and procedures and promote staff compliance.
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Receive and respond to staff concerns in a professional and supportive manner, documenting issues and forwarding written summaries to the Program Manager.
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Escalate urgent or complex matters promptly and seek direction as required.
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Foster a positive team culture grounded in trauma informed practice and ICCS values.
Documentation and Compliance
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Maintain accurate and up to date resident records, including service plans, medication documentation, and intake materials.
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Support compliance with regulatory and organizational standards, including participation in documentation reviews and audits.
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Ensure resident stays are accurately recorded in the ICCS client database.
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Ensure monthly program billing is completed in accordance with established requirements.
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Maintain records in compliance with privacy and confidentiality requirements.
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Support Occupational Health and Safety compliance, including reporting hazards, incidents, and near misses in accordance with ICCS procedures.
Performs other duties as required.
Education and Experience
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Diploma in Social Services, Community Health, Mental Health and Addictions, or a related field.
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Two years experience in supported housing, assisted living, or mental health and addictions.
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Supervisory or leadership experience preferred.
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Equivalent combinations of training and experience may be considered.
Skills and Abilities
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Knowledge of trauma-informed care, mental health, addiction services, and residential care best practices.
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Strong organizational and multitasking abilities, particularly in managing schedules and overseeing resident programming.
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Excellent interpersonal and communication skills.
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Proficient in Microsoft Office Suite, basic computer systems and case management software.
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High attention to detail in documentation and compliance tasks.
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Ability to work independently, take initiative, and proactively solve problems with minimal supervision.
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Demonstrated ability to assess and respond effectively to crises and conflicts while maintaining safety and professionalism.
Conditions of Employment
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Clear Criminal Record Check with vulnerable sector.
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Valid First Aid with CPR.
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Foodsafe – level 1
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Naloxone administration training
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Valid Class 5 BC driver’s licence and access to a reliable vehicle.
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This position works across multiple programs sites and involves regular interaction with residents with complex health, mental health, and substance use needs. Moderate physical activity and participation in emergency response protocols are required.
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The Assistant Program Manager participates in a shared on-call rotation and must be available outside of regular business hours as required.
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Work hours may occasionally vary to meet operational needs or respond to emergent situations.
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A reliable vehicle is required for regular travel within the Nanaimo and Parksville area. Mileage reimbursement is provided in accordance with ICCS policy.
Interested candidates can submit an application, including cover letter and resume through our online recruitment portal.
