Title: Complex Services Support Worker
Wage: $25.00/hour
Job Type: Casual/Hourly (minimum 6hrs/wk. commitment)
Shift Details:
School year needs: Before school (6-930), afterschool (shifts starting at 2:30pm) and weekends.
Summer: Day time, afternoon and evening shifts based on client individual needs.
Saturday and Sunday availability required..
Currently priority hiring for supports for youth aged 5-15.
Start Date: ASAP
Number of Positions: Multiple — ongoing hiring due to agency growth.
Deadline: Until Filled
Location: Niagara Region
Company Info:
About Niagara Care Connects
Niagara Care Connects (NCC) is a Niagara-based organization providing person-centred, trauma-informed, and evidence-based supports to children, youth, adults, and families across the region.
Our services focus on therapeutic respite, community-based support, emotional regulation, behavioural support, life skills development, and meaningful community engagement for individuals with developmental disabilities, complex mental health needs, and dual diagnoses.
Supports are primarily provided 1:1 within community settings through recreation, social engagement, skill building, emotional regulation support, and individualized goal-focused activities.
At NCC, we value consistency, flexibility, collaboration, and strong therapeutic rapport between staff and the individuals and families we support.
We provide services across multiple environments including community, residential, respite, transitional, and healthcare-related settings throughout the Niagara Region.
Niagara Care Connects is an equal opportunity employer and service provider committed to inclusive, non-discriminatory employment and support practices.
Why Join NCC?
As a team member at Niagara Care Connects, you will have the opportunity to:
- Make a meaningful impact in the lives of children, youth, adults, and families.
- Work within a supportive and collaborative team environment.
- Build strong therapeutic relationships with individuals receiving support.
- Access flexible scheduling based on your availability and support matching.
- Develop professionally through ongoing learning and experience.
- Work independently while receiving strong management and team support.
- Receive mileage reimbursement and WSIB coverage.
Job Expectations
- Provide therapeutic and community-based support to children, youth, and adults with developmental, behavioural, and/or complex mental health support needs.
- Support individuals in areas including emotional regulation, communication, social skills, recreational engagement, life skills, community participation, and behavioural goals.
- Build safe, consistent, and trusting relationships with individuals and families through a person-centred and trauma-informed approach.
- Support individuals who may demonstrate high-risk behaviours including emotional dysregulation, verbal aggression, physical aggression, property destruction, or elopement behaviours.
- Implement evidence-informed behavioural and emotional support strategies while maintaining safety for all involved.
- Support individuals primarily within community-based environments including recreation spaces, outings, respite settings, homes, and transitional environments.
- Work independently and autonomously while remaining connected to a supportive management and clinical team.
- Collaborate with families, schools, healthcare professionals, community partners, and internal team members when appropriate.
- Complete accurate and professional documentation including session notes, behavioural tracking, incident reports, and communication logs.
- Follow all agency policies related to confidentiality, documentation, professional boundaries, risk management, and workplace safety.
- Some limited personal care and/or medical support may be required depending on the needs of the individual supported.
Qualifications
- Education in Child and Youth Care, Social Service Work, Psychology, Behavioural Science, Developmental Services, or related fields is preferred.
- Experience supporting individuals with developmental disabilities, ASD, FASD, complex mental health needs, behavioural needs, or dual diagnoses.
- Strong ability to remain calm, adaptable, patient, and solution-focused within high-pressure situations.
- Understanding of trauma-informed, person-centred, and strength-based approaches to support.
- Ability to build rapport and engage resistant, anxious, emotionally dysregulated, or high-risk individuals through relationship-focused support.
- Ability to work independently within community settings while demonstrating strong communication, organization, and problem-solving skills.
- Experience with behavioural support strategies, emotional regulation support, de-escalation techniques, and risk management is considered an asset.
- Knowledge or experience related to ABA, DBT, CBT, NVCI/CPI, ASIST, or other evidence-informed approaches is considered an asset.
- Strong written and verbal communication skills required.
- Proficiency in Microsoft Office and online workspace platforms considered an asset.
Additional Requirements:
- Current First Aid & CPR Certification
- Current Police Vulnerable Sector Check
- Valid G Class Driver’s License and Clean Driver’s Abstract
- Valid vehicle insurance with minimum $2,000,000 liability coverage and permission to transport clients for work purposes
- Reliable vehicle with ability to safely transport clients
- Medical clearance and proof of COVID-19 vaccination may be required at certain worksites
How to Apply:
Qualified candidates who wish to apply can do so on Indeed.
We thank all applicants for their interest but only those who meet qualifications and are selected for an interview will be contacted.
Job Types: Part-time, Casual
Pay: $25.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Mileage reimbursement
Application question(s):
- Do you have a valid G Class license, reliable vehicle, and insurance permitting client transportation?
- Are you consistently available weekends (Saturday and Sunday)?
- Are you available before school (6:30am–9:30am) and/or after school hours (2:00pm–9:00pm)?
- Are you comfortable supporting youth with varying behavioural, emotional, and personal care needs?
- Are you comfortable working independently within community-based environments?
Work Location: On the road
