YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations drives the success of airports by providing a safe, predictable, and enjoyable experience for those who travel, as well as for those who are part of the broad team that works to make YVR a success. At YVR, our purpose is to serve the community and the economy that supports it, and that service is rooted in safety.
Position overview
We have an opportunity for a permanent, full-time Operations Training Specialist and Curriculum Developer in the Airport Operations Department. Reporting to the Manager, Operations, the specialist will develop course curriculum, plans and deliver practical and theoretical training for YVR employees in the roles of Airport Operations Dispatchers, Terminal Duty Officers, Baggage & Gate Schedules, Emergency Planning, Operations Centre Managers and other airport staff as required. This includes developing training modules that can be delivered in person or online, researching training best practices and incorporating that research, writing, and editing onto lesson plans and training materials.
The role will require ongoing assessment to ensure training is up-to-date and relevant for the changing nature of the operation as well as defining learning objectives and technical skill competency. Additionally, ongoing training needs assessment, incorporating feedback from other business units and continuous program improvements will be required.
Key responsibilities include:
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Conducts training sessions in the appropriate format to the learner and subject matter, which includes online, in-class, in-terminal, and airside (adaptable to a shift environment).
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Develop on the job training, mentoring and evaluation structure for trainers and trainees.
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Develops and designs course curriculum content in partnership with L&D Learning Designers and implementation process to ensure staff in each respectable department are knowledgeable and able to deliver exceptional work.
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Write lessons and training plans using learning objectives and evaluations as well as develop and consistently apply tools for evaluation training, skill and competency effectiveness.
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Gather and apply feedback from staff and teams, as well as incorporating new information to ensure training delivered is relevant, engaging and current.
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Responsible for the initial, recurring and ongoing training relevant to the applicable job for 5 different positions: Airport Operations Dispatcher, Terminal Duty officers, Baggage & Gate Schedulers, Emergency Planning and Operations Centre Manager.
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Responsible for occasionally presenting training content and facilitating workshops, information sessions and group discussions for employees and stakeholders, demonstrating strong public speaking, presentation and audience engagement skills.
Key qualifications include:
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Completion of a Bachelor’s Degree in Business Management, Human Resources or equivalent education and experience in adult training and facilitation with at least 5 years of direct experience creating and implementing a training program.
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Preference for those with Provincial instructor’s diploma (PID), technical skill instruction experience and/or professional designation.
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Experience with online learning tools and technology to successfully deliver training in-person and online.
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Strong understanding of the needs and styles of adult learners along with an empathetic and awareness of various learning styles and learning methodologies.
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Exceptional communication (listening, writing, speaking), presentation, research, analytical and organizational skills.
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Excellent relationship skills, knowledge of airport business partners, operations, processes and procedures.
Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. Candidates who do not speak French are still strongly encouraged to apply
While we value flexibility, this role may require occasional shift work to support shadowing and hands-on learning within operational areas. This experience will help the successful candidate build a strong understanding of the roles and subject matter they will be responsible for training.
This position is open to both Vancouver Airport Authority employees and external applicants. Previous job performance will be taken into consideration for all internal candidates that apply for this position.
As part of our recruitment process, short-listed candidates may be required to participate in an assessment process.
Salary Range : $75,766 to $99,027 per annum, based on 37.5-hour work week. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Learn more at https://careers.yvr.ca/benefits
Who We Are
YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.
At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.
Whatever your background and wherever you’re from, you belong at YVR. If you have any questions about accessibility or require any assistance applying, please reach out at [email protected].
