Join a Mission-Driven Community of Care
St. Joseph's Neighbourhood is a compassionate, faith-rooted community inspired by the legacy of the Sisters of St. Joseph. Guided by our values of dignity, belonging, inclusion, and holistic care, we are creating a vibrant environment where residents, employees, volunteers, and community partners can flourish.
We are currently seeking a highly organized, detail-oriented, and relationship-focused Clinical Care Coordinator to support the delivery of exceptional care services within our Care & Compassion portfolio.
This role is ideal for someone who enjoys coordinating, organizing, auditing, and supporting clinical operations while working closely with nurses, physicians, families, and interdisciplinary team members.
The role focuses exclusively on administrative responsibilities and does not involve the provision of direct patient care, nursing assessments, medication administration, or the application of RN/RPN clinical judgement or nursing scope of practice.
Reporting to the Steward of Care & Compassion (Director of Care), the Clinical Care Coordinator plays a key role in supporting the effectiveness of the nursing team and ensuring care systems, documentation, equipment, supplies, education, and referrals are well organized and functioning effectively.
The successful candidate will help coordinate clinical referrals, maintain documentation standards, support staff education initiatives, monitor care equipment and supplies, assist with advance care planning documentation, and facilitate communication among care providers, families, and external healthcare partners.
This position strengthens clinical operations and compliance while remaining within a non-clinical scope of practice.
Key Responsibilities
Clinical Coordination & Referrals
- Coordinate appointments, referrals, and follow-up with physicians, specialists, diagnostic services, and allied health professionals.
- Track referrals and ensure recommendations are received, documented, and communicated appropriately.
- Arrange transportation and prepare documentation for appointments.
Documentation & Quality Assurance
- Maintain organized and accurate resident records, charts, binders, and documentation systems.
- Conduct documentation audits and identify gaps or trends requiring attention.
- Support compliance with documentation standards and quality assurance processes.
- Maintain required clinical forms and records.
Family & Resident Support
- Coordinate family visits and act as a point of contact regarding scheduling and general inquiries.
- Support communication between families, care providers, and the interdisciplinary team.
- Assist with advance care planning documentation and the maintenance of Power of Attorney and care directive records.
Staff Education & Training
- Coordinate education sessions, orientation activities, and in-service training programs.
- Maintain records of attendance, competencies, and professional development activities.
- Support training related to infection prevention, emergency preparedness, resident-centred care, and workplace safety.
Equipment & Supplies Management
- Monitor, audit, and coordinate maintenance of lifts, wheelchairs, walkers, slings, and other care equipment.
- Coordinate repairs and service with vendors and maintenance personnel.
- Manage inventories of clinical supplies, personal supplies, and operational resources.
Operational Support
- Prepare meeting materials, agendas, reports, and minutes for nursing meetings.
- Support continuous improvement initiatives and safe workplace practices.
- Assist the care leadership team in maintaining efficient and effective operations.
Qualifications:
You possess one of the following:
- Registered Practical Nurse (RPN) or Registered Nurse (RN) diploma/degree; or
- Diploma in Medical Office Administration, Health Administration, or a related healthcare program; or
- Equivalent combination of education and experience.
Additional education related to health records, clinical documentation, or healthcare administration is considered an asset.
Experience
- Minimum 2-3 years of experience in a healthcare environment.
- Experience in long-term care, retirement living, hospitals, or other clinical settings is strongly preferred.
- Experience with documentation management, audits, equipment coordination, scheduling, or healthcare administration.
- Familiarity with quality assurance, compliance, or accreditation activities is an asset.
Skills & Competencies:
You are:
- Exceptionally organized and detail-oriented.
- Comfortable managing multiple priorities simultaneously.
- Skilled at identifying issues, escalating concerns, and following through on action items.
- Proficient with Microsoft Office and healthcare documentation systems.
- A strong communicator who works effectively with clinical teams, residents, families, and external partners.
- Able to work independently while contributing positively to a collaborative team environment.
Preferred Certifications
- Current CPR and Standard First Aid certification (preferred or required, as applicable).
- WHMIS (Workplace Hazardous Materials Information System) certification or willingness to obtain.
- Knowledge of workplace health and safety practices in a healthcare or office environment.
- Understanding of Infection Prevention and Control (IPAC) principles applicable to administrative settings.
- Ability to maintain a safe, organized, and professional work environment while following organizational health and safety policies.
Why Join St. Joseph's Neighbourhood?
- Meaningful work supporting the care and well-being of the Sisters of St. Joseph.
- Opportunity to contribute to a values-based organization undergoing exciting transformation and growth.
- Collaborative and supportive team environment.
- Professional development and learning opportunities.
- Competitive compensation and benefits package.
Our Values
At St. Joseph's Neighbourhood, we are guided by:
- Sacredness of All Creation.
- Community of Belonging
- Unifying and Reconciling Love
- Wholeness of Body, Mind, and Spirit
- Diversity and Inclusion
How to Apply
Qualified candidates are invited to submit a resume and cover letter outlining their interest and relevant experience.
We thank all applicants for their interest. Only those selected for an interview will be contacted.
St. Joseph's Neighbourhood is committed to providing accommodation throughout the recruitment process in accordance with applicable legislation.
Pay: $50,000.00-$65,000.00 per year
Benefits:
- Company pension
- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Vision care
Work Location: In person
