POSITION: Account Manager
LOCATION: Vancouver or Lower Mainland, British Columbia
REPORTS TO: Manager, Sales & Development
Who You Are:
The Account Manager (AM) is responsible for driving business growth and achieving revenue targets across all product lines by developing and maintaining strong customer relationships within an assigned territory. This role plays a critical part in identifying customer needs, developing end-user solutions, providing field support, and collaborating closely with internal technical and sales teams to deliver practical, value-added solutions. The ideal candidate is hands-on, mechanically and controls inclined, customer-focused, and motivated to grow both their sales expertise and technical knowledge while delivering exceptional customer experience.
About the Role:
Managing Customer Needs
- Manages key customer and vendor relationships and participates in closing strategic opportunities, traveling for in-person meetings when necessary to develop key relationships
- Assist customers through all forms of technology as well as in person meetings and technical support
- Ensure solutions are provided in a timely and successful manner based on customer needs and objectives
- Manage client relationships so the CB portfolio of products is preferred
- Manages customer expectations and contributes to a high level of customer satisfaction
Managing the Business
- Continually update sales funnel with customer data relating to opportunities and quotations
- Map customers organizations and develop key (Responsible) contacts for all CB product lines
- Develop, maintain and execute a territory sales plan
- Generate leads for the organization
- Obtain sales territory market research and competitor / customer analysis
- Set a good example for your team; work according to company culture and values
- Managing territory pipeline including principal feedback
- Develop plans and strategies for business development and achieving the company’s sales goals
Required Experience:
- Excellent sales and negotiating skills
- Interpersonal and team communication skills
- ·bility to understand customer needs to build a client focused solution
- Be a strong team player to liaise between Principals/Customers/Internal Team
- Ability to manage multiple projects under a strict time limit and face paced environment
- Self-motivated and ability to thrive in a result driven environment
- Engineering Degree or Technical Diploma in Instrumentation or Electrical or equivalent experience or Journeyperson designation in the following trades: Electrical, Instrumentation, Gas Fitting, etc.
- Ability to travel domestically as well as internationally
Competencies:
Dealing With Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle.
Composure
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Conflict Management
Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
Decision Quality
Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Innovation Management
Is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work; has a sense about managing the creative process of others; can facilitate effective brainstorming; can project how potential ideas may play out in the marketplace.
Interpersonal Savvy
Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Priority Setting
Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Job Types: Full-time, Permanent
Pay: $80,000.00-$95,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Education:
- AEC / DEP or Skilled Trade Certificate (required)
Experience:
- Account management: 3 years (preferred)
Willingness to travel:
Work Location: On the road
