At Isaiah Tubbs Resort & Conference Centre, we believe exceptional guest experiences start with an amazing team. Nestled along the scenic shores of West Lake in Prince Edward County, we offer a unique blend of rustic charm and warm hospitality. Our resort is home to various accommodations — from cozy cottages and beach houses to spacious lodge suites — ensuring guests enjoy a memorable escape.
We pride ourselves on a range of amenities, including tennis, and water sports, along with relaxing spaces like our private sandy beach and seasonal outdoor pool. Our on-site restaurant, The Knoll, features locally inspired cuisine with stunning lake views, while the Sandbar Lounge offers a curated selection from nearby wineries, breweries, and cideries. We also host unforgettable weddings, conferences, and special events, creating a dynamic and exciting environment for our staff.
As we work to revitalize our resort under the ownership of the Sunray Group, we are looking for passionate individuals to join our team in various roles:
Lead our front of house operations, ensuring exceptional service standards and a welcoming atmosphere for all guests while supporting the development of our staff.
As part of our team, you'll thrive in a supportive environment that encourages collaboration, creativity, and personal growth. Whether you’re assisting guests, preparing delicious meals, or setting up memorable events, your contributions will make a lasting impact.
Located near Sandbanks Provincial Park and surrounded by the vibrant culture of Prince Edward County, working at Isaiah Tubbs means not only being part of an incredible team but also enjoying one of Ontario’s most beautiful regions.
If you’re passionate about hospitality and eager to be part of a dynamic, guest-focused team, Isaiah Tubbs Resort is the perfect place to grow your career. Join us in creating unforgettable experiences for our guests and be part of a thriving community dedicated to excellence in hospitality!
Position Summary
As the Dinning and Events manager, you will play a vital role in ensuring that our guests receive outstanding service throughout their dining experience. You will lead a team of servers and support staff while maintaining high standards of hospitality. The ideal candidate will have a passion for guest service, strong leadership skills, and the ability to create a welcoming atmosphere.
Key Responsibilities
- Adhere to company policies and regulatory requirements outlined in the employee manual.
- Foster positive, professional relationships with fellow team members by promoting effective communication, conflict resolution, and teamwork to ensure a safe, respectful, and harassment-free workplace.
- Supervise, assist, and support all Front of House (FOH) team members to deliver exceptional service.
- Assist in recruiting, training, orienting, and disciplining FOH employees to uphold high standards of performance and professionalism.
- Promote productivity and efficiency throughout the Food and Beverage (F&B) department.
- Oversee all catering areas during meal and non-meal periods, with particular attention to peak hours and special event timelines to ensure smooth operations and guest satisfaction.
- Enforce sanitary practices for safe food handling and uphold cleanliness standards in all FOH areas.
- Foster teamwork, communication, and mutual respect to maintain a positive working environment.
- Utilize creativity to enhance service delivery and operational efficiencies.
- Manage all aspects of meetings, banquets, weddings, and events, including setup, teardown, presentation, and meeting group requirements.
- Ensure all furniture, fixtures, and equipment (FF&E) are clean, well-maintained, and fully operational.
- Support event planning by providing input and assistance to ensure successful execution.
- Meet with group coordinators to understand and fulfill meeting requirements effectively.
- Deliver outstanding customer service to all guests, visitors, and employees.
- Create memorable experiences that exceed guest expectations by incorporating personalized touches, proactive service, and attention to detail.
- Provide guidance to Food & Beverage Servers to ensure service quality is consistently maintained.
- Maintain working knowledge of operational equipment, including voicemail systems, POS machines, and other relevant tools.
- Develop and maintain proficiency in department-related computer programs.
Requirements
- Smart Serve Certification
- High school diploma or equivalent; hospitality management or related degree is a plus.
- Minimum of 2 years of experience in a supervisory role in a restaurant or hospitality setting.
- Strong understanding of front of house operations and service standards.
- Excellent leadership, communication, and interpersonal skills.
- Ability to multitask and manage time effectively in a fast paced environment.
- Passion for providing exceptional guest experiences and attention to detail.
- Flexibility to work evenings, weekends, and holidays as needed.
- Valid Smart Serve certification is required.
- Comfortable lifting up 50 lbs.
- Standing for extended periods during shifts.
- Performing repetitive tasks, bending, lighting, and stairs.
We are committed to an inclusive, barrier-free selection process and work environment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternatively, you can submit your application to [email protected]. If contacted for an employment opportunity, please advise if you require accommodation at any stage of the recruitment process.
Pay: $24.00-$25.00 per hour
Expected hours: 20 – 40 per week
Additional pay:
Benefits:
- Gratuities
- Discounted food
- On site parking
- Free use of onsite amenities
If you are a dedicated and enthusiastic hospitality professional looking to join a dynamic team, we want to hear from you!
We provide uniforms and name tags, and outerwear, depending on the needs of the position.
Flexible language requirement:
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Experience:
- Supervisor: 2 years (preferred)
- Serving: 3 years
- Smart Serve Certification (required)
Work Location: In person
Job Types: Full-time, Permanent
Pay: $28.00 per hour
Benefits:
- Company events
- Discounted or free food
- On-site parking
Application question(s):
- Are you willing to submit to a criminal background check?
- Can you provide work references?
Licence/Certification:
- Class G Licence (preferred)
- Smart Serve (preferred)
Location:
Work Location: In person
