Client Services Coordinator
Summerside, PEI | Full-Time | In Office
At Navigate Financial Solutions, we help clients through some of the most important moments of their lives—from preparing for retirement and selling a business to planning an estate or coping with the loss of a loved one.
We're looking for a caring, organized, and professional Client Services Coordinator to join our Summerside office. This role combines administration, client communication, scheduling, and relationship management. You'll be an important point of contact for our clients and part of a team focused on providing exceptional service.
What We Offer
- Salary: $45,000–$60,000 per year
- Three weeks of paid vacation
- 100% employer-paid group benefits
- RRSP matching and bonus program after one year
- Comprehensive training and support
- Flexible start time – typically 8:00 a.m.–4:30 p.m. or 9:00 a.m.–5:30 p.m.
- Long-term career growth within a growing financial planning firm
Why the wide salary range? We're open to both experienced candidates and those earlier in their careers. Candidates with directly relevant experience in financial services, administration, or a client-focused professional office would generally fall toward the higher end of the range.
What You'll Do
- Build and maintain positive relationships with clients
- Schedule client meetings and reviews
- Communicate regularly with clients by phone and email
- Make outbound calls for service and follow-up
- Assist with administrative requests and documentation
- Maintain accurate client records within our CRM
- Support financial advisors with day-to-day client service
- Manage electronic documents and digital filing
- Work with our team to provide timely and compassionate service
What We're Looking For
- Strong communication and interpersonal skills
- Comfortable speaking with clients regularly by phone
- Strong organization and attention to detail
- Ability to manage multiple priorities
- Comfortable in a technology-focused, paperless environment
- Proficiency with Microsoft Outlook and standard office software
- Professionalism, discretion, and a genuine desire to help people
Previous administrative or client-service experience is an asset, but we're willing to train the right person.
Experience in financial services, banking, insurance, medical, physiotherapy, dental, legal, accounting, or another professional office environment would be an asset. Experience with Salesforce or another CRM is also beneficial.
You don't need financial-services experience to succeed here. We're looking for someone who enjoys working with people, communicates well, stays organized, and wants to be part of a professional and supportive team.
A quick note for applicants: While a cover letter isn't required, preference for interviews will be given to candidates who include a brief written cover letter explaining why they would be a great addition to our team. Tell us a little about your communication skills, why you enjoy interacting with people, and what you would bring to this client-focused role.
At Navigate Financial Solutions, our team gets to support clients through both the best and most difficult moments of their lives. If that type of work is meaningful to you, we'd love to hear from you.
Work Location: In Person – Summerside, PEI
Pay: $45,000.00-$60,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Experience:
- CRM software: 1 year (preferred)
- Administrative: 1 year (required)
Location:
- Summerside, PE C1N 1B4 (preferred)
Work Location: In person
