Prince Edward Island Guest services manager Jobs – 19 Openings This Week

Guest Services Manager
MasterBUILT Hotels Ltd. —Summerside, PE
- Full-time
- Sales
- Inventory management
- Customer service
Quick apply
Assistant Manager
KFC Canada - FMI Group —Summerside, PE
- $39,500–$41,000 a year
- Weekends as needed
- Inventory control
- Customer service
- Cooking
- Dental care
Quick apply
4d
Shift Manager
KFC Canada - FMI Group —Summerside, PE
- $17.50–$17.75 an hour
- Weekends as needed
- Inventory control
- Customer service
- Cooking
- Dental care
Quick apply
4d
Shift Manager
KFC Canada - FMI Group —Bloomfield, PE
- $17.50–$17.75 an hour
- Weekends as needed
- Inventory control
- Customer service
- Cooking
- Dental care
Quick apply
Shift Manager
Burger King - FMI Group —Charlottetown, PE
- $17.50–$17.75 an hour
- Weekends as needed
- Inventory control
- Sales
- Restaurant management
- Dental care
Quick apply
Shift Manager
Burger King - FMI Group —Summerside, PE
- $17.50–$17.75 an hour
- Weekends as needed
- Inventory control
- Sales
- Restaurant management
- Dental care
Quick apply
17h
Charlottetown Tim Hortons Supervisor
Tim Hortons DP Murphy —Charlottetown, PE
- $17.50–$18.50 an hour
- Full-time
- Supervising experience
- Food service experience
- Mentoring
- Dental care
- Vision care
Quick apply
Restaurant Manager
A&W Canada —Charlottetown, PE
- $48,000–$55,000 a year
- Full-time
- Inventory management
- Customer service
- Team management
- Flexible schedule
Quick apply
Front Office Supervisor
Marriott International, Inc —Charlottetown, PE
- $20.47–$20.97 an hour
- Full-time
- Experience working with individuals with disabilities
- Hotel
- High school diploma or GED
1d
Assistant General Manager - Murphy Hospitality Group
Murphy Hospitality Group —Charlottetown, PE
- $22–$25 an hour
- Full-time
- Inventory control
- Sales
- Continuous improvement
- Dental care
Quick apply
Arena Manager
Northumberland Arena —Murray River, PE
- $18–$25 an hour
- Temporary
- Cashiering
- Computer skills
- Guest services
Quick apply
Harbour Hopper Tours Supervisor
Ambassatours Gray Line Ltd. —Charlottetown, PE
- $21.63 an hour
- Weekends as needed
- Sales
- Continuous improvement
- Mentoring
Restaurant Manager
A&W Canada —Stratford, PE
- $48,000–$52,000 a year
- Full-time
- Inventory management
- Customer service
- Team management
- Flexible schedule
Quick apply
Night Auditor
MasterBUILT Hotels Ltd. —Summerside, PE
- Part-time
- Data analysis skills
- Hotel
- High school diploma or GED
Quick apply
4d
Sales & Customer Service Representative
Ambassatours Gray Line Ltd. —Charlottetown, PE
- $17.00–$17.50 an hour
- Cashiering
- Guest services
- Communication skills
Assisstant Manager
MONTANAS —Charlottetown, PE
- From $19 an hour
- Weekends as needed
- Restaurant management
- Cashiering
- Supervising experience
- Dental care
- Vision care
Quick apply
12d
Kitchen Assistant Manager
MONTANAS —Charlottetown, PE
- $19–$22 an hour
- Full-time
- Inventory control
- Customer service
- Sanitation
- Store discount
- Dental care
Quick apply
11d
Banquet Coordinator -Relocate to Port Hardy, B.C
Kwa'lilas Hotel —Canada
- $48,000–$55,000 a year
- Weekends as needed
- Bar
- Sales
- Inventory management
- Wellness program
- Relocation assistance
Quick apply
1d

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Team Member
Tim Hortons DP Murphy —Stratford, PE
Helps support speed of service targets by working quickly and efficiently to fill orders and meet guest’s needs. Job Types: Full-time, Part-time.
From $17 an hour
Quick apply
Team Member - Charlottetown
Tim Hortons DP Murphy —Charlottetown, PE
Operate cash registers and handle payments. Greet guests and take orders accurately and efficiently. Provide friendly and professional guest service.
From $17 an hour
Quick apply

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TPC Toronto at Osprey Valley —Alton, ON
Working closely with clients to understand their event goals, providing recommendations and tailored solutions for golf tournaments, corporate events, social…
$55,000 a year
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8d
Director of Hotel Operations
Sunray Group of Hotels —Toronto, ON
Based in our North York corporate office, this senior leadership role requires a strategic, results-driven professional with strong operational expertise who…
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Guest Services Manager

MasterBUILT Hotels Ltd.
Summerside, PE

Quick apply

Job details

Full-time

Skills

Hotel and accommodations experience
Operations management
Sales
Inventory management
Customer service
Project planning
Coaching
Workplace safety policies
Lead generation
High school diploma or GED
Hiring
Business development
Client services
Hospitality Management
Accounting
Customer service orientation
Marketing strategy within hospitality industry
Budgeting
Training & development
Guest services
Cash handling
Leadership
Team motivation
Communication skills
Marketing
Team coordination

Full job description

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 18 of the past 19 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

New Opportunity:

GUEST SERVICES MANAGER

Microtel Inn & Suites by Wyndham Summerside, PEI

The Guest Services Manager will anticipate and exceed the needs of guests and team members. They will manage and model superior customer service while controlling costs and contributing to the property’s rate and revenue strategy.

RESPONSIBILITIES:

Operations:

Act as the property manager on duty when assigned to do so
Take the appropriate action to respond to guest needs and maintain positive guest relations at all times
Assist the General Manager or their designate to ensure all reporting and analysis is completed and communicated in a timely manner
Participate in revenue management activities and monitor the PMS to ensure that all rates and applicable rate codes are loaded correctly
Participate in site sales, sales and marketing activities and serve as a key identifier of business leads among customers and broader market
Take part in weekly/daily management meetings
Assist the General Manager or their designate in hiring staff
Ensure new employees go through complete orientation and are provided with required training
Has in place an on-going training program for all front desk personnel
Assist the General Manager or their designate to ensure that all policies, procedures, legislative requirements are followed with regard to personnel, security, cash handling, guest relations, safety, etc.
Perform any additional duties or responsibilities as delegated by the General Manager or their designate

Leadership:

Ensure all staff are working to agreed, realistic activity plans and appraised on an annual basis in line with company policy
Brief and debrief staff, hold regular departmental meetings, actively encourage communication with other departments within the hotel
Ensure adequate supply of materials and equipment in accordance with the departmental budget
Liaise with the General Manager or their designate in the hiring and orientation of all staff
Ensure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with MasterBUILT policies
Encourage teamwork and innovative ideas to develop a motivated work force
Carry out the duties of an absent staff member and/or assist in another department as necessary

Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions
Ensure compliance with company and house rules
Work and communicate in a professional and ethical manner with colleagues assisting where necessary

Customer Service

Monitor customer service levels and coach employees with alternative methods of responding to customer requests
Monitor customer satisfaction ratings and develop plans to maintain or increase customer satisfaction as required

Sales and Marketing

Implement marketing initiatives that align with hotel branding in collaboration with corporate sales
Increase visibility of the hotel by actively participating in the community and community events
Serve as a key sales lead generator for corporate sales

QUALIFICATIONS:

Experience Required

Minimum of 3 years’ working experience in the hotel industry, demonstrating progression with each career move
1-2 years’ experience in a leadership capacity
Previous exposure accounting functions such as expenses, payroll and budgeting
Previous experience with inventory management

Mission Critical Competencies

Ability to demonstrate being both a leader and team player
Superior written and verbal communication skills
Excellent customer service and interpersonal skills
Ability to set and monitor goals and provide status updates as required
Ability to set priorities for self and others in the hotel
Project planning capabilities coupled with time management and organization techniques
A fun, positive attitude with a sense of humour

Desired Education

A High School Diploma or GED required
A Diploma in Hospitality Management considered an asset

MASTERBUILT OFFERS:

A compensation package that provides incentives and rewards performance
A flexible benefits package that supports various personal/family situations and work environments
A rewarding corporate culture that fosters a positive team and family spirit
A cooperative management team that is strategic and forward thinking
A fast-paced environment with opportunities for advancement

TO APPLY:

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/954. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please. Please note Labour Market Impact Assessment (LMIAs) are not supported for this position. Legal entitlement to work in Canada is required.

Quick apply

Refine Your Search

guest services manager jobs in prince edward island

Guest Services Manager

Assistant Manager

Shift Manager

Shift Manager

Shift Manager

Shift Manager

Charlottetown Tim Hortons Supervisor

Restaurant Manager

Front Office Supervisor

Assistant General Manager - Murphy Hospitality Group

Arena Manager

Harbour Hopper Tours Supervisor

Restaurant Manager

Night Auditor

Sales & Customer Service Representative

Assisstant Manager

Kitchen Assistant Manager

Banquet Coordinator -Relocate to Port Hardy, B.C

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