We are one of the first work-from-anywhere companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Quebec, Canada.
**Please note: This is a 6-month, fixed-term contract position.**
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things. Come join us!
What you will do:
This position supports Transaction Analysts by ensuring the accuracy and integrity of transaction data, including processing updates and corrections, managing rejected offers, bank referrals, HubSpot records, and BCP files, as well as coordinating external invoice requests with partner agencies. The role ensures that information is accurately organized, properly documented, and efficiently shared between agents, internal teams, and external stakeholders.
In a fast-paced, high-volume environment, this role requires strong organizational skills, exceptional attention to detail, and the ability to effectively manage multiple priorities while maintaining consistency and reliability.
The Transaction Support Agent is proactive, highly organized, and service-oriented, providing dependable operational support to help ensure smooth workflows and accurate data management throughout the entire process.
Technology Leadership & Enablement:
- Accountable for driving technology adoption, agent enablement, and digital innovation aligned to eXp’s agent-centric, cloud-based brokerage model.
Technology Leadership Responsibilities:
- Champion adoption and fluency across eXp’s core platforms (e.g., Skyslope, Slack, CRM of Choice, My eXp etc.).
- Partner with internal tech and training teams to pilot, localize, and operationalize new technology rollouts.
- Monitor province-wide agent adoption metrics, flag friction points, and recommend solutions.
- Provide frontline support to agents and staff on transactions, system navigation, and tech compliance workflows.
Agent & Staff Enablement:
- Lead or co-facilitate provincial training sessions on regulatory updates and new systems.
- Collaborate with national teams to tailor training resources for provincial requirements.
- Maintain a resource library or knowledge base to reduce repetitive agent inquiries.
Innovation & Feedback Loop:
- Liaise between field operations and national tech teams to identify local challenges.
- Participate in innovation pilots (e.g., DocAI testing, automation workflows).
- Share insights on agent satisfaction and tech blockers to inform upgrades and enhancements.
Education & Experience:
- High school diploma required or equivalent years of applicable experience
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
- Must be Bilingual in English and French
- Computer experience essential
- Knowledge of Google Docs & Sheets, and eZmax is an asset
- Must be responsible, dependable and trustworthy
- Task-oriented, organized, pays attention to details, follows systems, team-worker
- Works well under time restraints and in a fast paced environment.
- Remain adaptable and willing to help
How you will make an impact:
- Perform designated job tasks efficiently and within the provided time frame.
- Maintain regular communication with team members and supervisors through email, instant messaging, video conferences, or other designated communication channels.
- Attend virtual meetings, provide updates on progress, and actively participate in discussions.
- Adhere to company policies and guidelines, including data security and confidentiality.
- Complete assigned projects, assignments, or tasks with attention to detail and quality.
- Manage and prioritize workload effectively to meet deadlines and deliver results.
- Continuously update job knowledge by participating in training opportunities or self-directed learning.
- Collaborate with colleagues on shared documents or projects using remote collaboration tools.
- Take ownership of assigned work and demonstrate initiative in identifying and addressing challenges.
- Ensure availability and responsiveness during agreed-upon working hours.
How you will grab our attention:
- Agile/Flexible attitude
- Strong attention to detail required
- Excellent customer service abilities: written and verbal communication must be superb
- Excellent critical thinking and problem solving skills
- Team player - able to complete individual tasks as well as work on a team to accomplish a goal
- Excellent communication skills both written and verbal
- Conflict resolution and active listening: ability to assess a customers need or concerns and deliver solutions using critical and creative thinking
- Dedicated home-office/work space
- Aptitude for using online platforms and softwares to work remotely
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp provides:
- Fully remote environment
- Amazing company culture
EEO Statement:
We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, eXp is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
