Taproom Supervisor
Wage: Hourly + tips
Job Type: Full-time
Location: Troubled Monk Brewery, Red Deer, AB
To Apply: Send us your resume and a short cover letter telling us why you’d be a great fit for this role and our team. Applications without a cover letter won’t be considered - we want to know who you are, not just where you’ve worked.
At Troubled Monk, we believe in building community one pour at a time - whether it’s across the bar, at a private tasting, at an offsite event or on our pedal-powered party bike. We’re passionate about craft beverages and the people who enjoy them. If you’re outgoing, reliable, and excited to deliver memorable guest experiences, we want you on our front-line hospitality team.
We’re hiring a Taproom Supervisor who brings energy, adaptability, and a love for local. This role includes working in our taproom, at events, and on board the Troubled Trolley - our 16-passenger pedal pub. In this role, you’ll work alongside our Taproom Manager, Service Manager, and current supervisors, to lead shifts, support the team, and ensure exceptional guest experiences. You'll bartend and serve in our taproom, take a leadership role during events, and represent Troubled Monk at community functions. This position is hands-on and service-focused, while also giving you the opportunity to develop the business planning and strategic skills that could position you for future leadership roles here. If you’ve got the charm, the hustle, and the ability to lead a bring the party without losing the professionalism, this might just be your dream job.
Essential Responsibilities and Duties:
Leadership & Culture
- Lead a high-performing team of taproom servers, pedal pub drivers, and event staff
- Cultivate a positive, professional, accountable, and energized culture rooted in kaizen and guest-first hospitality
- Be a hands-on presence - supporting, coaching, and elevating the team during service
Taproom Service
- Deliver friendly, upbeat service to guests in the taproom and on the patio
- Serve tables, operate the bar, and ensure the space is clean, stocked, and guest-ready
- Maintain compliance with all AGLC, AHS, and OH&S service regulations
- Participate in staff meetings, service trainings, and new product launches, and events
Troubled Trolley
- Act as an on-board host, MC, and brand ambassador during Troubled Trolley tours
- Keep the vibe fun and on-brand while ensuring guest safety and responsible consumption
- Complete pre-tour safety checks (training provided)
- Optionally operate the bike as a driver (Class 5 license required)
Events & Off-Site Hospitality
- Serve at private rentals, festivals, expos, and community activations
- Represent the Troubled Monk and Troubled Tea brands with professionalism and personality
- Set up and tear down service stations as needed
Product Knowledge
- Learn and share information about Troubled Monk’s products - beer, spirits, tea
- Stay curious and ask questions - we’ll help build your knowledge, but you’re expected to keep learning
- Contribute to a team that’s proud of what we pour and how we present it
What We’re Looking For
- Positive energy and a strong work ethic - hospitality is fast-paced and team-first
- Proven experience in hospitality or customer-facing roles
- Flexible availability: evenings, weekends, and holidays included
- Excellent communication and people skills - you’re the face of the brand
- Confidence to MC, lead tours, and keep the vibe fun and professional on the troubled trolley
- Self-starter with the ability to jump in, stay organized, and adapt on the fly
- A growth mindset - you’re eager to learn, send feedback, take initiative, and level up as the brand evolves
- 18+ with valid ProServe & ProTect certifications (required)
- Valid Class 5 driver’s license (asset, not required)
- A genuine love of craft beverages and the people who drink them
- Willing to stand for long shifts and lift to 50 lbs safely (keg handling, restocking, etc.).
- Must be available days, evenings, and weekends consistently
Perks & Culture
- Group Health & Dental Benefits With Employee Assistance Program for Full Time Hires After 90 Days of Employment
- Tips + monthly staff bar tab
- Company & industry events
- Staff discount & merch allowance
- Paid beer education sessions and product tastings to help you grow as a brand ambassador
- Flexible schedule
- On-site parking
- Laid-back dress code
- A team that values hustle, humour, and high fives
- Collaborative and fun team culture rooted in craft, community, and continuous improvement
Job Types: Full-time, Permanent
Pay: $16.00-$21.00 per hour
Benefits:
- Dental care
- Flexible schedule
- Life insurance
- Store discount
Experience:
- Serving: 1 year (required)
Language:
Licence/Certification:
Work Location: In person
