Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Sutton Place Hotel is situated in the heart of Revelstoke Mountain Resort and is a true ski-in, ski-out luxury condominium style hotel, consisting of three buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby. This smoke-free hotel features 205 condominium hotel units, premium amenities, and four on-site dining experiences; Rockford wok | bar | grill, Mackenzie Common Tavern, Revelation Lodge, and La Baguette, located in the village next to the Revelation Gondola.
All condominium hotel units feature luxurious furnishings, modern amenities, and boast spectacular northwest to southwest views across the Columbia River to the Monashee and Selkirk Mountains. Slope side suites capture the scene as skiers and snowboarders descend Mount Mackenzie, home to North America's highest lift-serviced vertical - 1,713 metres / 5,620 ft.
Assistant Front Office Manager
The successful candidate will primarily supervise, oversee and direct all aspects of the Front Desk and Guest Services Department to ensure effective and efficient operation of the entire Guest Services Team and a high degree of guest satisfaction and return.
As the Assistant Front Office Manager, you will be a role model, sharing your expertise and continually inspiring the front office team. You will ensure Guest Service Team members provide a high level of service with emphasis on immediate acknowledgment, prompt cordial attention and recognition.
DUTIES AND RESPONSIBILITIES:
Act within your authority to ensure all Sutton Place policies and procedures are followed
- Review daily and future arrivals and all information pertaining guest request, payment and group activities. Take necessary action or corrections as well as communicating information to all departments involved. Ensure VIP and known repeat guests receive special attention and recognition
- Ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Review future occupancy, room type availability and prepare in advance for any upcoming problem dates, possible relocations or co-ordinate floor closures and staffing level changes
- Review and/ or prepare all memos, emails, FD traces, VIP internals, event orders, tour group and event orders
- Coach and develop Guest Service team members and take corrective action whenever necessary.
- Monitor and Supervise Front Desk and Lobby to ensure a high level of service is maintained
- Assumes overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained. Ensures that department is well stocked in supplies
- Maintains high standard of conduct, dress, hygiene, uniforms, appearance and posture of employees
- Process Travel Agency Commissions, 3rd party reconciliations and month end tracking
- Ensure appropriate staffing and productivity
- Prepare and conduct staff training including Night Audit.
- Communicate with all Departments of the Resort in a courteous and professional manner
- Prepare or/and review work schedules according to the business of the hotel
- Attend to all guest complaints, problems and situations. Maintain a daily report of all guest opportunities with corrective action steps
- Correspond with guests and patrons as required and take prompt, professional and proper action whenever required.
- Supervise and assist hotel employees in the absence of senior management
- Be completely familiar with the hotel fire and safety regulations and procedures
- Assist Hotel Security whenever required.
- Review VIP Arrivals Report and confirm all information corresponds to guest's requests.
- Enhance personal recognition and prompt attention to VIP client.
- Perform tasks or projects as may be assigned by the Front Office Manager or other members of Management
Requirements:
This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven "hands-on" management style. Candidate must have:
- Minimum three years Guest Service leadership experience, in a similar 4+ star/resort environment
- Strong knowledge of all facets of hotel operations, with a commitment to service excellence, and the ability to develop effective training programs
- Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities
- The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
- Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
- Degree/Diploma in Hospitality Management or comparable experience is preferred.
- Working knowledge of MS Word, Excel, Maestro or similar Property Management System.
Benefits: .
- Staff Accommodation available on a first come first serve basis (limited space, so apply today).
- Employee Pass to Revelstoke Mountain Resort including activities, hiking & mountain biking
- Reciprocal deals on lift tickets at other local mountains.
- Third Party partnership discounts for all employees.
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
- Matching RRSP program (after 1 year of full-time service)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
