Rocky Mountain House, Ab Experienced service advisor Jobs – 10 Openings This Week

Experienced Service Advisor
Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge —Alberta
- From $60,000 a year
- Weekends as needed
- Customer service
- English
- Data entry
- Store discount
- Disability insurance
Quick apply
4d
Journeyman/woman Automotive Service Technician
Okotoks Volkswagen —Rocky Mountain House, AB
- Full-time
- In-person
- Automotive diagnostics
- Store discount
- Disability insurance
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Phoenix Industrial —Alberta
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
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Journeyman Heavy Duty Technician or 4th Year Apprentice
New West Truck Centres —Alberta
- $38.12–$45.86 an hour
- Overtime
- In-person
- Leadership
- Relocation assistance
- Dental care
Quick apply
Service Advisor, Rocky Mountain Dodge
Rocky Mountain Dodge —Rocky Mountain House, AB
- $1,000–$5,000 a month
- Weekends as needed
- Customer service
- High school diploma or GED
- Organizational skills
Quick apply
4d
Senior Technician, Rocky Mountain Dodge
Rocky Mountain Dodge —Rocky Mountain House, AB
- $1–$55 an hour
- Full-time
- Automotive diagnostics
Quick apply
Highly Experienced Sales Manager, Canada
Entrée Destinations —Canada
- $65,000–$85,000 a year
- Overtime
- Remote
- Hospitality
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- English
- Dental care
- Paid time off
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Experienced Service Advisor

Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge
Alberta

Quick apply

Job details

Full-time
4 days ago

Benefits

Store discount
Extended health care
Disability insurance
Dental care
Life insurance
On-site parking

Skills

Computer operation
Automotive repair
Customer retention
Customer service
English
Data entry
Organizational skills
Computer skills
Communication skills
Dealership experience
Driving Licence

Full job description

Service Advisor (Experienced Required)

Location: Rocky Mountain House, AB
Position Type: Full-Time

Position Overview

Rocky Mountain Dodge located in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.

The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance with AMVIC regulations, dealership policies, and manufacturer standards.

This position requires prior experience as a Service Advisor in an automotive dealership.

Key Responsibilities

Customer Experience & Relationship Management

Greet customers promptly and professionally in person and over the phone
Build and maintain long-term customer relationships
Accurately document customer concerns and service requests
Provide clear, honest, and transparent communication at all stages
Resolve customer concerns in a professional and compliant manner

Service Coordination & Compliance

Schedule service appointments based on shop capacity and priority
Identify vehicle service needs using customer input and service history
Provide accurate estimates and obtain proper customer authorization prior to work being performed
Clearly explain repairs, maintenance, and associated costs
Ensure all recommendations align with manufacturer guidelines and safety standards
Maintain full compliance with AMVIC, Alberta consumer protection legislation, and dealership policies

Repair Order Accuracy & Documentation

Open and maintain accurate, detailed repair orders
Ensure all work performed is properly authorized and documented
Review invoices with customers to ensure full understanding of charges
Maintain proper records to support audit, compliance, and dispute resolution
Ensure timelines, pricing, and services are clearly communicated and recorded

Operational Excellence

Monitor progress of service work and keep customers updated
Ensure vehicles are returned clean and all requested work is completed
Maintain organized workspaces and accurate service documentation
Ensure proper vehicle handling, key control, and lot organization

Brand Standards & Business Development

Uphold dealership values and deliver a consistent, high-quality experience
Promote manufacturer and dealership service programs ethically and transparently
Contribute to achieving service department targets and customer retention goals
Stay current on product knowledge, services, and industry standards

AMVIC & Compliance Expectations

Adhere to all AMVIC regulations and Alberta consumer protection laws
Ensure full disclosure of pricing, services, and repair recommendations
Obtain informed customer consent before proceeding with any work
Avoid any misleading, unclear, or incomplete representations to customers
Maintain professionalism, integrity, and ethical conduct at all times
Support dealership compliance standards and audit readiness

Qualifications & Skills

Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
Dealership experience necessary
Strong understanding of automotive service and repair processes
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple customers and tasks in a fast-paced environment
Problem-solving and conflict resolution abilities
Strong computer skills; more than basic computer knowledge is required.
Ability to learn new software quickly.
Comfortable using multiple computer programs simultaneously.
Accurate data entry and electronic documentation skills
Valid driver’s license; ability to operate manual and automatic vehicles
Must be available for evenings and weekends as required

What We Offer

Competitive compensation (experience-based)
Performance incentives
Bonus incentive programs

Important Note

Only candidates with previous Service Advisor experience will be considered.

Pay: From $60,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Store discount

Ability to commute/relocate:

Alberta: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

experienced service advisor jobs in rocky mountain house, ab

Experienced Service Advisor

Journeyman/woman Automotive Service Technician

Trades Recruiter

Journeyman Heavy Duty Technician or 4th Year Apprentice

Service Advisor, Rocky Mountain Dodge

Senior Technician, Rocky Mountain Dodge

Highly Experienced Sales Manager, Canada

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