Technology Sales & Service Associate
Location: Rocky Mountain House, AB
Job Type: Full-Time, Permanent
Work Location: On-Site
About Hy-Tek Computers
Hy-Tek Computers is a locally owned and operated technology company that has proudly served Rocky Mountain House and surrounding communities for nearly 30 years. We provide computer sales, repair services, technology products, internet services, and technology solutions for residential and small business customers.
We are seeking a Technology Sales & Service Associate to join our team. This position combines customer service, technology sales, computer preparation, and general store operations in a hands-on retail environment.
Responsibilities
- Welcome and assist walk-in customers in a professional and friendly manner.
- Answer incoming telephone calls and respond to customer inquiries.
- Recommend computers, accessories, and technology products based on customer needs.
- Process sales transactions.
- Receive customer equipment for service and accurately document service requests.
- Coordinate customer drop-offs and pickups.
- Schedule service appointments and maintain service records.
- Prepare new computers for customers, including software installation, operating system updates, and data transfer assistance.
- Perform basic hardware upgrades such as memory and storage installations.
- Follow up with customers regarding service status, product orders, and completed work.
- Maintain showroom displays and product presentation.
- Maintain a clean, organized, and professional retail environment.
Qualifications
- Diploma in Information Technology, Computer Systems Technology, Network Administration, Computer Science, or a related field from a recognized college is required. Diploma preferred but not required.
- 1 to 3 years of experience in retail sales, customer service, technology sales, computer repair, or a related field is preferred.
- Strong interest in computers, technology products, and consumer electronics.
- Excellent English communication and customer service skills.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Basic knowledge of computer hardware, operating systems, and software installation.
- Valid Class 5 driver's license is considered an asset.
What We Offer
- Competitive compensation based on experience.
- Extended health and dental benefits.
- Employee discounts on products and services.
- Free on-site parking.
- Ongoing learning and development opportunities.
- Friendly and supportive team environment.
- Opportunity to work with a wide range of technology products and solutions.
Why Rocky Mountain House?
Located in Alberta's beautiful west country, Rocky Mountain House offers an exceptional quality of life with access to camping, hiking, fishing, boating, hunting, and countless outdoor recreation opportunities. The community combines the benefits of small-town living with convenient access to larger urban centres, making it an excellent place to build both a career and a lifestyle.
Schedule
- Full-time position.
- Monday to Friday.
- Occasional overtime or weekend work may be required during busy periods.
If you enjoy technology, helping customers, and working in a hands-on retail environment, we encourage you to apply.
Pay: $19.23-$28.85 per hour
Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care
Application question(s):
- Do you hold a diploma in Information Technology, Computer Systems Technology, Network Administration, Computer Science, or a related field?
- How many years of customer service experience do you have?
- How many years of retail sales experience do you have?
- How many years of computer repair or computer hardware experience do you have?
- Do you hold a valid Class 5 driver's license?
- Are you legally entitled to work in Canada?
- Are you able to work on-site in Rocky Mountain House, Alberta?
Work Location: In person
