Saint Laurent, Qc Clinical product specialist (remote canada) Jobs – 9 Openings This Week

Clinical Product Specialist - (Remote - Canada)
Insulet Corporation —Montréal, QC
- Full-time
- Remote
- CRM software
- Bachelor's
- Travel
8d
Prosthetic Clinical Specialist (hybrid remote)
OrtoPed, ULC —Saint-Laurent, QC
- $90,000–$100,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Sales
- English
- Disability insurance
- Dental care
Quick apply
Customer Support Specialist
Medfar —Montréal, QC
- Weekends only
- Hybrid work
- English
- Paid time off
Quick apply
Invoicing Support Specialist
Medfar —Montréal, QC
- Full-time
- Hybrid work
- Salesforce
- English
- Communication skills
- Paid time off
Quick apply
4d
Implementation Specialist
Petal —Montréal, QC
- Full-time
- Hybrid work
- English
- Scripting
- Associate's degree
- Flexible schedule
Quick apply
Cloud Specialist
Medfar —Montréal, QC
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Paid time off
Quick apply
DevOps Specialist
Medfar —Montréal, QC
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Paid time off
Quick apply
Senior DevOps Specialist (SaaS Healthcare)
Medfar —Montréal, QC
- Full-time
- Remote
- Azure
- Computer Science
- DevOps
- Paid time off
Quick apply
Bilingual Senior Program Manager - Nurse Practitioner Team Lead
TELUS —Montréal, QC
- $86,000–$136,000 a year
- Temporary
- Remote
- English
- Windows
- In-person

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Clinical Product Specialist - (Remote - Canada)

Insulet Corporation
Montréal, QC

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Job details

Full-time
8 days ago

Skills

CRM software
Sales support
Customer relationship building
Client onboarding
Product recommendation
Customer retention
Call center experience
Technical support
Bachelor's
Customer service orientation
Cross-functional collaboration
Cross-functional communication

Full job description

Job Summary

Position Summary:

The Clinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.





Position Summary:

The Clinical Product Specialist (CPS) will work cross functionally with other departments across the organization including Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Research & Development, and Customer Care teams to provide customer education and support via phone and email to assist all points of the customer journey, from onboarding to sustaining customers on product. Provide technical, educational, operational and sales support to customers. Support ongoing learning and development needs of Product Support teams.

Responsibilities:

Answer incoming customer questions via phone, email or assigned tasks in a timely and empathetic manner
Support product training and troubleshooting needs by meeting virtually with customers as needed
Handle customer contacts requiring a deeper knowledge, assessment and understanding of clinical related issues including medical event occurrences, customer onboarding and ongoing product use, Personal Diabetes Manager (PDM) settings or setting changes, and product conversion
Asses the training and education needs of customers to provide individualized clinical guidance and recommendations
Follow standardized workflows as defined by the organization, including fully documenting all customer interactions in Customer Relationship Management system and meet departmental service levels
Maintain a thorough understanding of products offered by Insulet with the ability to explain to existing customers their operation and use
Proactively reach out to help manage customer relationships and retain customers on product
Promote the benefits of insulin pump therapy and offer continuous education to customers
Provide on-call support as needed
Works in conjunction with Product Support, Clinical Business, Learning and Development, Medical Affairs, Marketing, Clinical Field team, and Customer Care to ensure patient success and product innovation for continued business growth and development
Maintain compliance to HIPAA and other regulating bodies as required
Collaborate with Post-Market and Quality Systems to ensure timely reporting for required agencies
Assign patient trainings to Certified Pump Trainers (CPTs) or conduct customer training over phone, virtually and email
Ability to perform administrative duties and turn in on a timely basis
Participate in regular team meetings and cross functional meetings for collaboration
Perform other duties as assigned

Minimum Requirements:

Bachelor’s degree and a minimum of 2 years’ experience training and/or managing insulin pump patients
Professional up-to-date credentials and/or certifications are mandatory: i.e. Certified Diabetes Care and Education Specialist (CDCES), Registered Dietitian (RD), or Registered Nurse (RN)
State licensure is mandatory as required
Current Certified Diabetes Care and Education Specialist certification required
Must be able to maintain all required licensure for duration of employment
Experience communicating with a wide range of audiences

Preferred Skills & Competencies:

Prior industry/commercial experience strongly preferred
Experience in a contact center or other relevant environment preferred
Experience providing assessment and troubleshooting via phone, virtual platforms, and email preferred

Physical Requirements:

Requires sitting and standing associated with a normal office environment
Manual dexterity needed for using a calculator and computer keyboard
This position is a remote working position, and the working space will have to meet certain requirements (security, etc.)
Occasional travel is required for meetings and to support the Product Support trainings.

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Refine Your Search

clinical product specialist (remote canada) jobs in saint laurent, qc

Clinical Product Specialist - (Remote - Canada)

Prosthetic Clinical Specialist (hybrid remote)

Customer Support Specialist

Invoicing Support Specialist

Implementation Specialist

Cloud Specialist

DevOps Specialist

Senior DevOps Specialist (SaaS Healthcare)

Bilingual Senior Program Manager - Nurse Practitioner Team Lead

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