Job Summary:
The Front Office Supervisor will oversee the daily operations of the front desk department, ensuring exceptional guest service, efficient check-in/check-out process, and effective resolution of guest concerns. The ideal candidate will possess excellent communication skills, a strong leadership ability, and a passion for delivering outstanding hospitality experiences.
Responsibilities:
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Supervise the daily operations of the front desk team, including scheduling, training, coaching, and performance support of Front Desk Agents.
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Ensure all guests receive a professional, welcoming, and efficient check-in and check-out experience in accordance with hotel standards.
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Respond promptly and professionally to guest inquiries, concerns, complaints, and special requests to ensure guest satisfaction.
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Motivate, mentor, and support front office staff in delivering exceptional customer service and maintaining a positive work environment.
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Monitor front desk operations to ensure compliance with hotel policies, procedures, and service standards.
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Identify opportunities to improve operational efficiency, workflow, and overall guest experience.
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Serve as the primary liaison between guests and various hotel departments to ensure guest needs and expectations are met.
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Coordinate with housekeeping, maintenance, and other departments to address guest requests and operational requirements in a timely manner.
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Handle escalated guest concerns, emergencies, and difficult situations with professionalism, discretion, and sound judgment.
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Maintain accurate records of guest interactions, financial transactions, incidents, and operational activities, and prepare required reports for management.
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Assist with cash handling, balancing reports, and ensuring accuracy of billing and payment transactions.
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Support management in implementing hotel initiatives, policies, and operational procedures.
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Ensure the front desk area is clean, organized, and maintained in a professional manner at all times.
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Participate in staff meetings, training sessions, and performance evaluations as required.
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Perform other related duties as assigned by management to support hotel operations and guest satisfaction.
Qualifications:
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Associate or bachelor’s degree in hospitality management or related field preferred
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Minimum of 3 years work experience in front desk or guest services role in a hotel or resort setting with at least 2 years in a supervisory role
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Strong leadership and team management skills.
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Excellent verbal and written communication skills
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Proficient in using Opera and Microsoft Office
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Ability to handle difficult situations with professionalism and tact
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Strong organizational skills and attention to detail
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Ability to multitask and manage time effectively in a fast-paced environment
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Availability to work varied shifts, including evenings, weekends, and holidays as needed.
Visa Requirements: Must be legally authorized to work in Canada. Dakota Dunes Resort is unable to assist candidates in obtaining Canadian work authorization.
Employment Equity Opportunity
This position is part of a dedicated employment equity initiative. We strongly encourage candidates from Whitecap Dakota Nation and other Indigenous communities—including First Nations, Métis, and Inuit—to apply. If you wish to be considered under this initiative, please self-identify in your application.
Our Commitment to Diversity, Inclusion & Reconciliation
At Dakota Dunes Resort, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
We acknowledge that we are on treaty land. These treaties serve to govern our relationships with Indigenous people. We come together today on Treaty 6 territory, which is the traditional territory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We also acknowledge the traditional homeland of the Metis and honor their contributions.
It is important that we recognize that we all have benefits and responsibilities under these agreements. We acknowledge the harms and injustices of the past and present. We dedicate our efforts to working together in a spirit of collaboration and reconciliation. We are all treaty people.
