saskatoon, sk customer experience representative Jobs – 29 Openings This Week

Group Benefits Service Specialist
Saskatchewan Blue Cross —Saskatoon, SK
- Sales
- Customer service
- Project management
5d
Customer Service Representative - Fastfrate Group (Saskatoon)
Challenger Motor Freight Inc —Saskatoon, SK
- $40,000–$45,000 a year
- Full-time
- Customer service
- Organizational skills
- Computer skills
Quick apply
10d
Customer Care Representative
Vivigro Sustainable Solutions Ltd. —Saskatoon, SK
- $55,000–$60,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Dental care
- Paid time off
Quick apply
9d
Customer Experience Representative
Indigo Books & Music —Saskatoon, SK
- Part-time
- Bilingual
- Sales
- English
Quick apply
Manager, Customer Experience - Saskatoon, SK
PCS Sales Canada —Saskatoon, SK
- $82,700–$153,600 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Customer Service Representative
Motion LP —Saskatoon, SK
- $32,000–$47,100 a year
- Full-time
- Microsoft Office
- Databases
- Communication skills
- Employee assistance program
Quick apply
6d
Remote Inbound Customer Service Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
The Sydney Call Centre —Saskatchewan
- Full-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
The Sydney Call Centre —Saskatchewan
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Customer Service Representative
The Sydney Call Centre —Saskatchewan
- Weekends as needed
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
Remote Call Center Customer Service Representative
MCI Careers —Saskatchewan
- $15.35 an hour
- Part-time
- Remote
- Bilingual
- Spanish
- Customer service
- Designated paid holidays
- Life insurance
WAH Call Centre Representative (Urgently Hiring)
MCI Careers —Saskatchewan
- $15.35 an hour
- Immediate opening
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Customer Service Representative- Part-Time
RB Global —Saskatoon, SK
- $17.43 an hour
- Part-time
- Data entry
- Computer skills
Quick apply
10d
Customer Service Manager - Assistant Operations Manager
Buckwold Western Ltd —Saskatoon, SK
- Full-time
- Marketing
- Customer service
- Analysis skills
- Dental care
- Life insurance
Quick apply
9d
Remote Inbound Sales Representative (Saskatchewan)
The Sydney Call Centre —Saskatchewan
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Life insurance
Remote Inbound Customer Service Representative
MCI Careers —Saskatchewan
- $15.35 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Inbound Call Center Representative
MCI Careers —Saskatchewan
- $15.35 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —Saskatchewan
- $15.35 an hour
- Part-time
- Remote
- Spanish
- Customer service
- English
- Designated paid holidays
- Life insurance
Remote Call Center Representative
MCI Careers —Saskatchewan
- $15.35 an hour
- Full-time
- Remote
- Customer service
- High school diploma or GED
- In-person
- Designated paid holidays
- Life insurance
Bilingual Customer Service Representative
Canxxus —Canada
- $19.35–$20.90 an hour
- Part-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
Quick apply
3d
Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)
Concentrix —Canada
- $20 an hour
- Immediate opening
- Remote
- Bilingual
- Spanish
- Computer science
- Wellness program
- Designated paid holidays
12d

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Group Benefits Service Specialist

Saskatchewan Blue Cross
Saskatoon, SK

Apply Now

Job details

Permanent
5 days ago

Skills

Class 5 Licence
Pricing
Sales
Customer service
Post-secondary education
Project management
Presentation skills
Communication skills
Negotiation
Time management

Full job description

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a full-time permanent Group Benefits Service Specialist to join our team in the Group Benefits department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.

JOB FUNCTION

If you are passionate about delivering exemplary service to support the retention and growth of our group benefits business, then we’re looking for you! The successful candidate will be responsible for serving as a primary client service representative in interactions with group clients, benefits advisors/consultants, and other partner firms. This role works closely with Account Executives and collaborates with internal departments to ensure that plan sponsors and their administrators receive prompt, knowledgeable support and a seamless group benefits experience. The Group Benefits Service Specialist is also responsible for managing the onboarding of new client groups, handling complex plan amendments, addressing day-to-day inquiries or issues, and proactively identifying opportunities to add value.

WHY CHOOSE SASKATCHEWAN BLUE CROSS?

We’re driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We’re improving our members’ experiences through investment in our people, technology, services and products. When you join our team, you’re joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.

Our industry is evolving fast, and so are we! We’re looking for people who:

Share our values
Believe that creating great experiences is totally within their control
Collaborate and always set others up for success
Build positive relationships and an understanding of what people’s needs are
See solutions and possibilities (not problems!)
Are simply outstanding at what they do

DUTIES & RESPONSIBILITIES

Serve as the primary service contact for an assigned portfolio of clients, plan administrators, and/or advisors/consultants
Build and maintain strong, trusted relationships that support client satisfaction, retention, and long-term partnership
Manage complex service inquiries and issues, coordinating with internal teams to resolve matters within established turnaround times
Manage policy revision requests ensuring that information is complete and outstanding requirements are obtained in a timely manner to meet deadlines and meet effective dates of plan changes
Facilitate regular service and account review meetings with clients, advisors, and internal stakeholders to drive value and alignment
Prepare and interpret service and utilization reports to support client understanding and informed decision-making
Respond to benefit plan inquiries and resolve advanced inquiries from Plan Sponsors, Advisors/Consultants, and internal department contacts while meeting agreed upon turn-around times
Proactively identify and address retention risks, collaborating with Sales and Underwriting as needed
Develop and conduct employee presentations for client groups to explain benefit lines, eligibility requirements and claims processing procedures
Develop and provide demonstrations and training to Plan Administrators on various topics including the web portal applications for Advisors/Consultants, plan administrators and members
Educate clients on plan design, coverage, administrative procedures, and best practices
Act as a subject matter expert to support the Group Benefits Sales team in the acquisition of new business; participate in finalist presentations, as required
Lead the end-to-end implementation of new groups, including coordinating and facilitating installation meetings
Identify opportunities to improve training documents, service processes, client experience, and operational efficiency; recommend and support implementation of improvements
Represent Saskatchewan Blue Cross at industry events, client sessions, or trade shows as assigned
Other duties, as assigned

QUALIFICATIONS & SKILLS

Completion of a Post-Secondary Diploma or Certificate. A combination of training and experience will be considered
Minimum of 3 years’ prior experience in Group Benefits
Current GBA designation or working towards the designation would be considered an asset
Previous customer service experience is required
Group product knowledge is considered an asset, including an understanding of fundamental concepts related to pricing and underwriting insurance risk
Proven ability to determine business priorities, meet goals, handle high volumes of work
Excellent analytical, problem solving, interpersonal, attention to detail, organizational and time management skills
Strong negotiation and influencing skills
Superior customer service and relationship management skills
Strong oral and written communication skills with the ability to conduct presentations
Independent, self-motivated individual with ability to run multiple tasks and deadlines simultaneously
The ability to collaborate internally across multiple departments while remaining flexible and adaptable
Knowledge and understanding of growth and retention strategies
Excellent planning and project management skills with the ability to complete projects within tight timeframes
Must possess and maintain a valid Class 5 driver’s license
Must be willing to travel and work flexible hours
Legally entitled to work in Canada on an unrestricted basis
Criminal Record and background check satisfactory to Saskatchewan Blue Cross
This role will occasionally require working outside traditional business hours to meet client needs

Saskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.

#SBCCareers

Apply Now

Refine Your Search

customer experience representative jobs in saskatoon, sk

Group Benefits Service Specialist

Customer Service Representative - Fastfrate Group (Saskatoon)

Customer Care Representative

Customer Experience Representative

Manager, Customer Experience - Saskatoon, SK

Customer Service Representative

Remote Inbound Customer Service Representative

Remote Call Center Representative

Remote Call Center Representative

Remote Inbound Call Center Representative

Remote Call Center Customer Service Representative

Remote Call Center Customer Service Representative

WAH Call Centre Representative (Urgently Hiring)

Customer Service Representative- Part-Time

Customer Service Manager - Assistant Operations Manager

Remote Inbound Sales Representative (Saskatchewan)

Remote Inbound Customer Service Representative

Remote Inbound Call Center Representative

Remote Call Center Representative

Remote Call Center Representative

Bilingual Customer Service Representative

Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

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