Saskatoon, Sk Guest services agent Jobs – 12 Openings This Week

Guest Services Manager
Hurst Hospitality Inc. —Saskatoon, SK
- Full-time
- Sales
- English
- Research
- Store discount
- Disability insurance
Quick apply
9d
Guest Services Agent
Alt —Saskatoon, SK
- $20.35 an hour
- English
- Hotel
- Front desk
Quick apply
Guest Services Agent
Marriott International, Inc —Saskatoon, SK
- Part-time
- Experience working with individuals with disabilities
- No experience needed
- Hotel
Guest Service Agent
Holiday Inn Express & Suites Saskatoon Centre —Saskatoon, SK
- $17.45 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
1d
Reservation Agent - Hotel
Dakota Dunes Resort —Saskatoon, SK
- Weekends as needed
- Bilingual
- Hotel
- Organizational skills
Quick apply
10d
Front Desk Agent/Night Auditor
Hampton Inn Suites By Saskatoon Airport —Saskatoon, SK
- From $17.35 an hour
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
5d
Front Desk / Night Auditor
Heritage Inn Hotel —Saskatoon, SK
- Full-time
- Hotel
- Front desk
- Guest services
Front Office Agent - Hotel
Dakota Dunes Resort —Saskatoon, SK
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Basic math
Quick apply
Guest Service Agent/Night Auditor
Comfort Suites Saskatoon —Saskatoon, SK
- From $16.65 an hour
- Part-time
- Customer service
- Microsoft Office
- Hotel
Quick apply
11d
Guest Service Agent
Days Inn & Suites by Wyndham Warman Legends Centre —Warman, SK
- From $15.35 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Disability insurance
- Dental care
Quick apply
10d
Night Auditor
Courtyard by Marriott Saskatoon Airport —Saskatoon, SK
- From $17.08 an hour
- Part-time
- English
- Hotel
- Cashiering
- Disability insurance
- Dental care
Quick apply
2d
Front Office Supervisor - Hotel
Dakota Dunes Resort —Saskatoon, SK
- Weekends as needed
- Microsoft Office
- Hotel
- Cashiering
Quick apply
10d

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Guest Service Agent
Crown Group of Hotels —Brampton, ON
Answer telephone calls, emails, and guest communications while providing information about hotel services, amenities, and local attractions.
$19–$21 an hour
Quick apply
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Toronto, ON
Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt.
$19.35 an hour
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Guest Services Manager

Hurst Hospitality Inc.
Saskatoon, SK

Quick apply

Job details

Permanent | Full-time
9 days ago

Benefits

Store discount
Extended health care
RRSP match
Disability insurance
Dental care
Company pension
Vision care

Skills

Hotel and accommodations experience
Sales
Night audit
English
Research
Complaint handling
Hiring
Hotel guest services experience
Customer service orientation
Front desk
Interviewing
Computer skills
Guest services
OPERA
Cash handling
Standard operating procedures (SOPs)
Guest issue resolution
Team motivation
Team coordination
Performance evaluation

Full job description

Reporting to the General Manager, the Guest Services Manager is responsible for the development of a motivated, organized, and empowered Guest Services team to provide the level of service, professional work standards and guest care required by brand standards and contribute to the overall profitability of the property. This position is located at our Holiday Inn Express & Suites located Swift Current, SK.

MAIN DUTIES:
1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
2. Respond to guest’s special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents. Proactively guide and monitor the achievement of standards and empower individual team members to achieve professional work standards, exceptional guest care and contribution to revenue goals
5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
6. Ensure all Guest Services team members are skilled in the use of the computer system in accordance with laid down procedures.
7. Ensure the accurate running/checking of computer reports by night audit and day staff to achieve timely submission of figures to the General Manager.
8. Ensure total hospitality is displayed by every member of the team with proactive selling of property facilities, special Company promotions and local facilities.
9. Ensure security of cash, credit card and keys and facilitate timely pick up/delivery of cash in line with Company policy.
10. Ensure accuracy of all guest billing with adherence to the Credit Policy and responding promptly to any questions from the corporate office.
11. Ensure the phone is answered promptly and pleasantly
12. Ensure professional and systematic implementation of procedures relating to group bookings in accordance with company policy and Yield Management targets, maintaining effective communication with the Sales team as appropriate.

SKILLS, ABILITIES AND QUALIFICATIONS:

Previous Guest Services Manager or Front desk Supervisor experience in a branded hotel
Being able to legally work in Canada (No LMIA available)
Must have the ability to communicate in English.
In depth knowledge of PMS systems, previous Opera experience an asset
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Being a great leader and team motivator.

Thank you for your interest. Only those who are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

Company pension
Dental care
Disability insurance
Extended health care
RRSP match
Store discount
Vision care

Experience:

Hotel front desk supervision: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

guest services agent jobs in saskatoon, sk

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Guest Service Agent/Night Auditor

Guest Service Agent

Night Auditor

Front Office Supervisor - Hotel

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