About North Star Air
At North Star Air, we connect people, goods, and communities across the North. We are committed to delivering safe, reliable, and affordable air transportation while supporting the unique needs of the people we serve. People are at the heart of everything we do.
Position Summary
This dynamic, multi-faceted position will be primarily responsible for providing a high level of
customer-focused service. You will handle various inbound and outbound customer requests
with speed, efficiency, empathy and care by effectively using our reservations system to service
both existing and prospective customers. Additional assignments to the main terminal for
counter duties may also be required to check-in schedule flight passengers and process
reservations. The agent will be in constant communication with SOCC, Reservations, ramp
operation crews and any other relevant personnel to ensure North Star Air’s mission to provide
Safe, Affordable and Reliable Service.
Key Responsibilities
· Ensure excellent customer services when handling customer calls/inquiries;
making/changing reservations, collecting payment; providing quotes and in any
other customer situation
· Contact customers regarding upcoming bookings, required purchase orders or
monies due in a professional and courteous manner
· Answering Flight Status updates
· Perform and uphold North Star’s Customer Service Standards to both internal and
external customers
· Any other related duties as assigned
What We’re Looking For (Qualifications)
· High School Diploma or equivalent
· Able to communicate both verbally and in writing.
· Previous aviation experience is an asset.
· Computer literacy
· Excellent organization and prioritizing skills
· Ability to communicate in Oji-Cree or Ojibway an asset
Working Conditions
· Overtime as required
· Ability to work different shifts and days of the week
Benefits & Perks
· Extended Healthcare
· Paid Time Off
· Company Events
· Vision Care, Dental Care
· Flight Benefits
· Service Awards
· Employee Assistance Program
· Company Discounts
· Employee Recognition
· Disability Insurance, Life Insurance
· e-Store Merchandise
· On-Site Parking
· RRSP, Employee Stock Purchase Plan, Profit Sharing
(Benefits are subject to eligibility and plan terms.)
Eligibility & Accommodation
Thank you for considering a career with North Star Air we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email [email protected]. NSA will provide reasonable accommodation for qualified individuals with disabilities in the job application process. Applicants must have current eligibility to work in Canada. We appreciate all applications; only those selected for an interview will be contacted.
How to Apply
Please email your cover letter and resume to [email protected].
Use the subject line: “Passenger Service Agent YXL” (to distinguish your application).
The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and requirements for this position. NSA provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.
Pay: $20.67-$25.69 per hour
Benefits:
- Company pension
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Work Location: In person
