This is a contract role that will end September 30, 2026
The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland
Somagen Diagnostics Inc. was founded +30 years ago in Edmonton and has grown steadily to become Canada’s largest independent provider of medical diagnostic technology to laboratories, hospitals and clinics. Somagen is the exclusive Canadian distributor for many of the world’s most respected diagnostic product suppliers such as Polymedco, Phadia, and Sakura. We pride ourselves on being a highly technical sales organization providing leading support solutions to our clinical customers. Our proven business model has consistently achieved sustained growth even through challenging economic times.
Vantage Endoscopy and AMT Surgical are leading sales focused distribution organizations specializing in high tech niche diagnostic and therapeutic medical products focused on Endoscopy/GI Suite, GI Clinics and Hospital Operating Rooms across Canada.
We are a high-energy, fast-growing company with a dynamic philosophy and corporate culture. As part of our full-service offering, our Service Centres perform all aspects of equipment repairs and maintenances, and as we grow, we are looking to add an upbeat, energetic, professional individual to join our dynamic Service team to connect our customers, our Service team and our Commercial teams.
The Service Administrator is a vital member of the Technical Services team. This role is responsible for coordinating and managing service requests, work orders, and field activities for Somagen Diagnostics, AMT Surgical, and Vantage Endoscopy.
The Service Administrator is a bilingual (English/French) point of contact for internal teams and external customers, supporting service requests, equipment returns, preventative maintenance, and service documentation. This role includes dispatching field representatives, issuing RMAs, preparing quotes, and maintaining compliance with vendor requirements.
The ideal candidate is highly organized, detail-oriented, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. Experience with Microsoft Office, ERP/order entry systems, and service or customer support is an asset.
What you’ll do:This role is responsible for a variety of functions that include, but are not limited to:
- Receive, document, prioritize, and resolve service requests from internal teams and external customers
- Create and manage Service Work Orders for loaners, demo devices, new equipment inspections, repairs, and preventative maintenance
- Schedule and dispatch Field Service Representatives (FSRs) and support weekly field planning
- Issue Return Material Authorizations (RMAs) and prepare service quotes
- Respond to customer inquiries via phone and email in a professional and timely manner
- Review, close, and invoice Service Work Orders while maintaining accurate records
- Coordinate with the Service Centre team on picking slips and equipment returns
- Allocate, track, and document service loaner equipment
- Create and maintain preventative maintenance schedules for active service agreements
- Support compliance with Vendor Service Bulletins and required reporting
- Assist FSRs with parts ordering, transfers, and logistics
- Maintain service databases and complete internal reports accurately and on time
- Perform other related duties as assigned
Requirements:
The successful individual will possess the following skills and qualifications:
- Administrative certification or College Diploma; experience in customer service or technical service is preferred.
- 2–3 years of experience in a Service Centre or customer service role is an asset.
- Bilingual proficiency in English and French, with excellent verbal and written communication skills.
- Exceptional attention to detail; highly organized and able to prioritize multiple urgent requests in a fast-paced environment.
- Strong analytical and problem-solving abilities.
- Demonstrated customer service orientation.
- Ability to work independently and collaboratively within a team.
- Positive attitude and resilience under pressure.
- Proven ability to multitask and adapt in a dynamic environment.
Preferred Skills & Certifications
- Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook) is required.
- · Experience with ERP/order entry systems such as Spire, Microsoft AX, and SharePoint is preferred.
- · Mechanical, electronic, or scientific knowledge is considered an asset.
What’s in it for you:
- Diverse and dynamic teams with challenging and exciting work
- An opportunity to have a real impact on our business.
- A great range of social activities
- Employee referral program
- And so much more!!
Hours and Locations:
- Western Distribution and Service Centre - 9220-25 Ave NW, Edmonton, AB T6N 1E1
- Hybrid work model
Note: The successful candidate must be eligible to work in Canada and will be subject to a background check and references.
This job posting is an existing vacancy
We rely on people, not algorithms. Our recruiters personally review every application no AI screening is used at any stage.
Job Type: Fixed term contract
Pay: $52,000.00-$59,000.00 per year
Benefits:
- Company events
- On-site parking
Application question(s):
- This role requires regular on-site work at our Edmonton, Alberta office. Are you able to meet this requirement?
Language:
Work Location: In person
