Job Description
Clinical Office Supervisor – RPN/RN
In this valuable role, the Clinical Office Supervisor will be based in the operational center of the district and will use clinical knowledge and judgement to problem solve and support clinical care and service delivery in collaboration with Clinical Community Supervisors, Care and Service Managers, and Operations Managers. The Clinical Office Supervisor will have the knowledge to assess, advise on, and evaluate a wide range of care and service delivery situations identified by field staff, clients/families, and internal office staff ensuring safe, quality, ethical care provision, and is expected to practice in accordance with regulatory legislation and standards as determined by their regulatory body and ParaMed.
Why you’ll love working here:
- Be a part of a great supportive team
- Attractive scheduling
- Opportunity to develop therapeutic relationships
- Opportunity to practice and develop complex clinical skills
- Best in class training and development programs, including a comprehensive clinical orientation and hands-on skills labs
- Celebration and Recognition programs
- Comprehensive health and dental benefit plans
- Company paid mobile devices
- Education allowance for employees and family
- Opportunities for career advancement
- Employee Assistance Program
- Employee perks and exclusive offers
What you'll do:
- Respond to and advise/resolve concerns from field staff, clients/families, coordination, public, and funding staff
- Initiate client and staff safety incident investigations and documentation to ensure timelines are met
- Work collaboratively with frontline team members, Clinical Supervisors, and Care and Service Managers to support clinical documentation and submission requirements according to our Funder’s and CNO guidelines
- Manage the daily Automated Provider Report (APR) tracking processes
- Manage APR failure reports to ensure all APRs transmit to the Funder in a timely manner
- Engage clients in problem solving using a collaborative approach, offering health teaching, building rapport and trust, achieving a mutual understanding and agreement to identify actual and potential client health care needs, strengths, capacities and goals
- Engage staff in problem solving, offering education on practice questions, coaching and mentoring in resolution of problems
- Maintain the knowledge, skills and attitudes to provide safe, efficient, effective service in all areas of practice by keeping abreast of changes in practice setting that affect scope of practice
- Document all client care and staff problem solving as per ParaMed policies
- Respond to Not Seen Not Found (NSNF) situations in a timely fashion – following Paramed policies and working with the Funder
- Attend to all urgent clinical concerns in a timely manner, using appropriate prioritization and delegation
- Support staff with workplace injury reporting in a timely manner
- Review billing suspensions and rejections to ensure visits are authorized by our Funder
- Follow-up with staff who require further training and support in completing on time clinical documentation
- Be part of a clinical on call evening/weekend rotation
- Other duties as assigned
What you bring:
- Current RN or RPN registration with the College of Nurses of Ontario and entitled to practice without restrictions
- Minimum of 5 years’ experience as a practicing Registered Nurse or Registered Practical Nurse
- Comprehensive patient health assessment skills are required
- Possess an understanding of the principles of community nursing practice
- Proven experience leading and managing a team
- Knowledge of clinical documentation standards and practice guidelines is required
- Excellent organizational, interpersonal, and teaching skills
- Commitment to professional development in clinical practice that is relevant to home health care
- Effective critical thinking and problem-solving skills
- Must possess a valid driver’s license and access to reliable transportation
- Able to provide a current, clear Vulnerable Sector Screening (VSS)
- C.N.A. Certification as a Community Health Nurse (CCHN(C)) is considered an asset
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.
Full time
Compensation will be discussed during the recruiting process.
ParaMed is Canada's leading provider of home health care services, driven by a mission to provide people with the care they need, wherever they call home. Our dedicated team of skilled professionals delivers a wide range of services to meet the full care spectrum of care needs including high-quality nursing, therapeutic, personal support and home support. We work hand-in-hand with health system partners to deliver personalized and coordinated care, support independent living and relieve capacity pressures on hospitals. Today, our national reach enables expanded access to care in homes and communities across Canada, allowing us to support more people in more places than ever before.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
ParaMed is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.
ParaMed is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].
We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.
