✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance
IT Operations Analyst
Full-Time Permanent
The Team you are Joining – Who We Are:
The Halton Regional Police Service contributes to the safety and well-being of more than 656, 2000residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a leader in the public safety arena. Through upstream approaches, partner collaboration, training, community engagement and a strong focus on inclusion and diversity, we have been able to maintain Halton’s status as the safest Canadian municipality with a population of 100,000 or more. This is exemplified through deep collaboration between our growing team of over 1,100 members and our residents, businesses, non-profit organizations, and municipal governments.
About the Role – How you will Contribute to the Service:
We are seeking an IT Operations Analyst to join our growing Information Technology team. In this role, you will provide comprehensive technical support for the hardware, communications systems, and software used across the Halton Regional Police Service (HRPS). You will also serve as a key technical resource, contributing to the installation, maintenance, security, and upgrade of critical IT systems.
If you are passionate about technology, enjoy problem-solving, and thrive in a collaborative environment, this opportunity is for you!
Key Responsibilities
- Maintains day-to-day infrastructure operations and ensures that capacity, availability and stability are sustained.
- Monitors node performance and assists with optimizing infrastructure health.
- Creates alerts and reports related to node performance monitoring and health.
- Assists in the defining, designing, implementing and testing of new or enhanced infrastructure solutions.
- Participates in information gathering, user interviews, systems analysis, general systems design, vendor contracts and detailed systems design.
- Identifies trends, events and evaluates new solutions to improve infrastructure performance.
- Obtains quotes for new infrastructure related equipment or software.
- Installs, configures and applies updates to network, server and end-user device related equipment.
- Monitors data protection backup jobs and conducts related administration tasks.
- Prepares schematics, tables, and topology diagrams required in problem analysis.
- Provides documentation for infrastructure decisions and configurations.
- Provides technical advice on new or revised systems.
- Prepares operations transition documents in support of tiered support methodologies.
- Prepares operating procedures and provides extended level 2 support for escalated issues.
- Troubleshoots and assists other peers in diagnosing infrastructure and end-user compute issues.
- Researches and applies software updates to various infrastructure systems and end-user compute and environments.
- Prepares and deploys operating and application system updates to end-user compute devices.
- Engages with vendors to troubleshoot infrastructure components and facilitate repairs and replacement of those components.
What you’ll Bring to the Role:
Education, Certifications and Qualifications: Community college diploma in computer science or another related field required (e.g., Computer Systems Technician).
Previous Experience, Knowledge and Skills:
A minimum of two years’ experience in system operations, with responsibility for maintaining daily infrastructure activities to ensure the ongoing capacity, availability, and stability of all technology environments. Demonstrated interest in performance monitoring, including tracking node health, generating alerts and reports, and contributing to the definition, design, implementation, and testing of new or enhanced infrastructure solutions.
Preferred experience includes participating in requirements gathering, conducting user interviews, performing systems analysis, engaging with vendors, and supporting detailed systems design. Skilled in identifying operational trends, evaluating emerging technologies, obtaining quotes for infrastructure hardware and software, and installing, configuring, and updating network, server, and end‑user device components.
Note: The successful applicant will need to pass a background check to the satisfaction of the Service which will include reference checks with previous employers, verification of educational achievements, and a criminal background screen.
What We Offer:
We offer the opportunity to join a progressive work environment with a leading police service. Our Service is committed to the values of Trust and Respect, Integrity, Accountability, Excellence, Teamwork and Justice. We provide our employees with a competitive salary and benefits package which includes but is not limited to comprehensive healthcare benefits, training and development opportunities, paid leave, onsite fitness opportunities, access to wellness resources and participation in a defined benefit pension plan – Ontario Municipal Employee Retirement System (O.M.E.R.S.).
This position is based at our Oakville headquarters, located at the QEW and North Service Road West. A hybrid work arrangement may be considered upon successful completion of the 12-month probationary period.
Salary Range: $89,540 to $99,490 per annum (Effective July 1, 2026)
How to be Considered for This Exciting Opportunity:
To apply, please submit your resume and a detailed cover letter through the online application portal at https://haltonpolice.talentpoolbuilder.com. Your cover letter should outline your qualifications, experience, and how they relate to this position with the Service. Please address your cover letter to the attention of the Staffing Advisor, Human Resource Services, quoting Competition #41-C-26A. Applications must be received no later than June 25, 2026.
**Various skill assessments may be administered as part of the selection criteria**
We do not use artificial intelligence (AI) tools to screen, assess, rank, or select candidates at any stage of our recruitment or hiring process. All applications and candidate evaluations are reviewed directly by our staffing team.
The Halton Regional Police Service strives to be an accessible and inclusive organization. We are committed to fairness and equity in employment and our recruitment and selection practices. We encourage and welcome applications from all who may contribute to the further diversification of our organization. Should you require an accommodation under the Ontario Human Rights Code (OHRC) and/or the Accessibility for Ontarians with Disabilities Act (AODA) during any stage of the recruitment process, we will work with you to remove any barriers. Please do not hesitate to let us know by contacting us for assistance at [email protected].
We thank all applicants for their interest in joining our organization. Only those who are selected to advance through the recruitment process will be contacted by our team.
