Job Description
HVAC Service Technician – Travel Required
Full-Time | On-Site
Department: Service
Reports To: Service Manager
GROW YOUR CAREER WITH A TEAM THAT BUILDS, INNOVATES, AND LEADS
Since 1991, ICE Western Sales has been a leader in designing and manufacturing complex, custom HVAC solutions for global commercial and industrial markets. Operating from a state-of-the-art 5-acre facility in Calgary, we’ve grown steadily, expanded into the U.S., and continue to innovate with cutting-edge technology. Our success is driven by a talented team committed to safety, quality, and excellence.
POSITION SUMMARY
We are seeking an HVAC Service Technician to join our Service team. This role plays a critical part in testing, commissioning, and servicing custom HVAC systems both in-house and at client sites across North America. The ideal candidate brings strong troubleshooting expertise, a commitment to safety, and a customer-focused mindset.
WORK SCHEDULE
- Monday to Friday (44-hour average work week)
- Occasional weekend work and extended hours during travel (up to 12 hours/day)
- No on-call requirements
- Frequent travel within Canada and the US
KEY RESPONSIBILITIES
- Test HVAC units to ensure full functionality prior to deployment
- Start-up and commission HVAC systems at customer sites
- Troubleshoot and repair HVAC equipment, electrical systems, and components
- Detect refrigerant leaks and recharge systems as required
- Interpret wiring diagrams and technical documentation
- Perform pressure testing on piping and tubing joints
- Train customers, apprentices, and site technicians on system operation
- Build and maintain strong client relationships
- Maintain accurate service reports and documentation
- Deliver exceptional customer service and support
QUALIFICATIONS
- Certified Journeyman Refrigeration Technician (or equivalent)
- Alberta Gasfitter “A” or “B” Ticket (asset)
- Alberta Electrician Ticket (asset)
- Valid driver’s license with clean abstract
- Valid passport and ability to travel internationally
- Must pass pre-access drug/alcohol screening and background checks
- Strong troubleshooting, communication, and time management skills
- Solid understanding of electrical and mechanical systems
- Proficient with diagnostic tools and computer systems
- Ability to work independently and within a team
TOOLS REQUIRED
- Company-provided service van
- Gas card and travel credit card
- Company cell phone and laptop
- All required safety gear
WHAT WE OFFER
- Competitive pay based on experience and certifications
- Health, dental & vision coverage – premiums fully paid by ICE Western
- Paid vacation
- RRSP match
- Safety footwear & eyewear allowances
- Company events and team initiatives
Pay: From $50.00 per hour
Benefits:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
