Desktop Technician
General Dynamics Land Systems —London, ON
- Overtime
- Computer Science
- Inventory management
- Maintenance
IT Support Technician
Casey's Creative Kitchens —St. Thomas, ON
- $25–$30 an hour
- Full-time
- Google Suite
- Windows
- No university degree
- Life insurance
- Paid sick leave
Quick apply
2d
IT Support Technician
Waste Solutions Canada —London, ON
- $45,000–$50,000 a year
- Full-time
- Maintenance
- Windows
- Communication skills
Quick apply
IT Support Technician / Specialist
ITX Solutions —Mount Brydges, ON
- $50,000–$75,000 a year
- Weekends as needed
- Computer Science
- Maintenance
- Research
- Store discount
- Mileage reimbursement
Quick apply
Desktop Support Engineer (Dispatch /On-call)
Axiom Technologies —London, ON
- On call
- Windows
- Microsoft Office
- Communication skills

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Technical Analyst
Campbellford Memorial Hospital —Campbellford, ON
The technician also participates in IT projects, committees, and provides on-call support, with a development path toward advanced network and project…
$39.49–$49.22 an hour
Quick apply
10d
Senior IT Support Analyst
TD Bank —Toronto, ON
Provide first-line support for Bloomberg, Microsoft 365, web-based and locally installed trading applications, market-data tools, collaboration applications,…
$81,600–$115,200 a year
4d

Show more jobs in cities nearby

I want to receive the latest job alerts for desktop technician in st. thomas, on

By signing in to your account, you agree to Workopolis's Terms of Service and consent to our Cookie and Privacy Policy.

Desktop Technician

General Dynamics Land Systems
London, ON

Apply Now

Job details

Full-time

Skills

Live chat
Desktop support
Performance tuning
Operating systems
Product recommendation
Computer repair
Computer Science
Equipment repair
Inventory management
LAN
Maintenance
Research
Bachelor's
Computer hardware
Network protocols
Customer service orientation
College diploma
Communication skills
Driving Licence
Mobile devices

Full job description

Description

The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy & Planning

Able to support a variety of devices at our primary office and remote sites

Acquisition & Deployment

Conduct research on end-user devices in support of standardization and procurement efforts.
Evaluate and recommend products for purchase.
Write technical specifications for purchase of end-user devices and related products.

Operations

Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
If necessary, liaise with third-party support and equipment vendors.
On call support may be required

Position Requirements

Formal Education & Certification

College diploma or university degree in computer science field

Knowledge & Experience

Minimum 1-2 years of related IT experience
Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience with Dell
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Strong written, oral and interpersonal communication skills.
Ability to present ideas in user-friendly language.
Self-motivated, detail oriented and team oriented
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Proven customer service skills

Preferred Qualifications

Working technical knowledge of current protocols, operating systems, and standards
Driver’s license in good standing.

Work Conditions

Occasional evening and weekend work to meet deadlines.
Sitting for extended periods of time.
On-call availability
Overtime hours may be required to meet project deadlines.
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.

Apply Now

Refine Your Search

desktop technician jobs in st. thomas, on

Desktop Technician

IT Support Technician

IT Support Technician

IT Support Technician / Specialist

Desktop Support Engineer (Dispatch /On-call)

Explore jobs in cities nearby

I want to receive the latest job alerts for desktop technician in st. thomas, on

Responsibilities

Position Requirements

Work Conditions

Job seeker tools

Employer Tools

Browse

Stay Connected