Service Manager – Agriculture
In-Office, Full-Time | Stettler, AB
About Our Client
Our client is a well-established leader in the heavy equipment and agriculture industry, recognized for delivering industry-leading equipment solutions and exceptional after-market support services. With a strong reputation built on customer relationships, technical expertise, and operational excellence, the organization supports agricultural producers with reliable equipment service and long-term partnership solutions.
This is an exciting opportunity for an experienced Service Manager to lead a high-performing agriculture service department in Stettler, Alberta. The role offers the chance to combine leadership, operational management, and technical expertise while making a direct impact on customer satisfaction, team performance, and branch success within a respected and growing organization.
Key Responsibilities
As the Service Manager, you will lead the daily operations of the service department, ensuring efficient workflow, customer support, and high-quality service delivery.
Service Operations & Workflow Management
- Oversee the daily workflow of the service department, including technicians, to ensure work is completed efficiently and to high quality standards.
- Coordinate service scheduling, labour allocation, and repair priorities to maximize productivity and customer satisfaction.
- Monitor work order processes, including preparing quotes, opening and closing work orders, and ensuring accurate documentation.
- Inspect and operate customer equipment when required to assist with diagnostics, troubleshooting, and service resolution.
Financial & Department Performance
- Develop and manage the Service Department budget while supporting financial and operational performance goals.
- Monitor monthly service revenue, expenses, and department performance metrics to identify improvement opportunities.
- Ensure reporting practices, operational procedures, and departmental standards are consistently followed.
- Support continuous operational improvement initiatives that enhance efficiency, customer experience, and service quality.
Leadership & Team Development
- Lead, mentor, and support foremen, service writers, lead hands, and technicians in a collaborative and safety-focused environment.
- Conduct ongoing employee performance reviews, coaching, and development discussions to support team growth and accountability.
- Support hiring, onboarding, training, and retention initiatives to maintain a high-performing service team.
- Foster a positive team culture focused on communication, professionalism, and continuous learning.
Customer Service & Safety
- Foster strong relationships with customers by providing professional communication and responsive service support.
- Ensure all work is completed in line with company safety policies, occupational health and safety standards, and industry best practices.
- Exercise sound judgment and problem-solving skills when addressing customer concerns, operational challenges, and personnel matters.
Qualifications
Education & Experience:
- 5–7 years of progressive experience in the agriculture equipment industry, including service and leadership responsibilities.
- Previous experience as a Journeyperson Agriculture Equipment Technician or related heavy equipment service background is considered a strong asset.
- Minimum 3 years of management or supervisory experience within a dealership or service environment.
- Strong understanding of heavy-duty agriculture equipment operations, diagnostics, and after-market service support.
- A valid driver’s license and a recent driver’s abstract are required.
Technical Skills:
- Strong knowledge of agriculture equipment service operations, repair processes, and diagnostic procedures.
- Experience managing service workflows, budgets, and operational performance metrics.
- Ability to assess equipment issues, operational challenges, and customer concerns with confidence and efficiency.
Key Competencies:
- Strong leadership and team-building skills.
- Excellent communication and customer service skills with a professional and solution-oriented approach.
- Strong organizational and time-management abilities with the capacity to manage multiple priorities in a fast-paced environment.
- Self-motivated mindset with a commitment to continuous learning, safety, and operational excellence.
- Critical thinking and sound decision-making skills with the ability to resolve technical, operational, and personnel challenges effectively.
Apply Today
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About Us
Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.
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