HANK.
Assistant Store Manager
Premium Multi-Brand Menswear Retail
Location: CF Masonville Place (London)
Assistant Store Manager
Founding Team Member
Help Build a New Standard for Menswear
At HANK., we believe showing up matters.
How a man shows up for work. For family. For friends. For himself.
HANK. exists, to inspire men to be the best version of themselves, every day.
We're creating a new kind of menswear experience. One built around confidence, clarity, and fewer, better choices. A place where men can find clothing that works, guidance they trust, and an experience that feels more like visiting friends than retail.
As we prepare to launch our first stores, we're looking for an Assistant Store Manager to join our founding team and help bring the HANK. experience to life from day one.
The Opportunity
This role is about more than driving sales. It's about helping build a culture.
You'll work alongside the Store Manager to create an environment where guests feel welcomed, understood, and confident in their choices. You'll help lead a team that values thoughtful service, genuine relationships, and attention to detail. You will help lead a team that values thoughtful service , genuine relationships, attention to detail and an interest in helping tell the HANK. story through content and community engagement
You'll be a leader on the floor, a coach behind the scenes, and an important contributor to the growth of a new Canadian retail brand.
What You'll Do
You'll help lead the daily operation of the store while supporting sales performance, team development, and exceptional guest experiences.
Responsibilities include:
● Supporting sales, profitability, and the philosophy of the brand to deliver a distinct guest experience
● Leading by example through elevated service, styling guidance, and relationship building
● Coaching, developing, and motivating team members
● Supporting recruitment, onboarding, and training
● Creating a welcoming, service-first culture that reflects the HANK. philosophy
● Maintaining exceptional visual presentation and merchandising standards
● Supporting inventory management and operational excellence
● Monitoring business performance and helping execute plans to drive results
● Acting as Manager-on-Duty when the Store Manager is unavailable
● Supporting local events, partnerships, and community initiatives
● Ensuring compliance with company policies and operating standards
What We're Looking For
We're looking for someone who understands that confidence doesn't need to be loud. Someone who takes pride in helping others feel comfortable, capable, and confident. Someone who believes details matter.
Qualifications include:
● 3–5+ years of leadership experience in premium, luxury, or specialty retail
● A passion for menswear, styling, and exceptional guest experiences
● Proven success leading teams and driving business performance
● Strong communication, organizational, and relationship-building skills
● Excellent operational and execution capabilities
● The ability to thrive in an entrepreneurial environment
● Availability to work evenings, weekends, and holidays as required
● Premium or luxury clientele experience is considered an asset
What You'll Receive
This is an opportunity to help build something from the beginning.
You'll join the founding team of a new Canadian menswear brand and help shape the experience our guests and employees will remember for years to come.
We offer:
● Competitive compensation and performance incentives
● Growth and development opportunities
● A collaborative, entrepreneurial culture
● The opportunity to influence and help define a growing retail concept
● A workplace built around people, product, service, and purpose
Compensation:
The expected salary range for this position is $65,000-$75,000 annually plus eligibility for performance -based incentives . Actual compensation will be determined based on experience and qualifications.
Interested?
Please submit your resume and cover letter outlining your experience and preferred store location.
Applications:
[email protected]
HANK. is committed to creating an inclusive and accessible workplace where everyone has the opportunity to succeed. We welcome applications from individuals of all backgrounds and will provide accommodation throughout the recruitment process in accordance with applicable legislation.
HANK. Well Made. Well Chosen. Well Worn.
Vacancy Status: This posting is for an existing vacancy.
HANK. | Premium Menswear Experience
Pay: $65,000.00-$75,000.00 per year
Benefits:
Work Location: In person
