Reference Number: 5109
Posted Date: Jul 24, 2026
Employment Type: Permanent Part Time
Hours of Work: Other
Work Arrangement: Remote
Salary Range: $34.23 - $36.84 Hourly
Location:
Vancouver, British Columbia, Canada Prince George, British Columbia, Canada Chilliwack, British Columbia, Canada Kelowna, British Columbia, Canada Kamloops, British Columbia, Canada Surrey, British Columbia, Canada Victoria, British Columbia, Canada
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We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process, please don’t hesitate to contact
[email protected], as we are committed to ensuring a seamless and accessible experience for all candidates. Also consider joining our Indigenous Peoples or People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.
This is a concurrent internal and external posting.
Are you a current ICBC Employee? Click here to access our internal portal.
Position Highlights:
We’re looking for motivated individuals to join our Claims Contact Centre as Part-Time Auto Claims Specialist I. In this impactful role, you'll be the first point of contact for customers reporting claims to ICBC. Your empathy and excellent communication skills will be key in supporting customers as they navigate the claims process. You’ll handle tasks such as initiating claim files, gathering first notice of loss information, and resolving straightforward claims at first contact—or directing them to the appropriate team for further assistance.
Position Requirements:
Minimum of 2 years of proven customer service experience in industries such as call centers, insurance, phone/internet providers, financial services, or similar fields
A genuine passion for helping others and building strong, trusted customer relationships
Comfort handling emotionally sensitive situations with empathy and professionalism
Strong verbal and written communication skills to connect with customers via phone and email
Excellent multitasking, time management, and adaptability in a dynamic environment
Confident promoting company products and services with a positive, professional attitude
Minimum typing speed: 35 WPM with 90% accuracy
Candidates must score within the 31st–70th percentile (Medium proficiency) or higher on both the Call Center Listening and Data Entry assessments.
Thrive in a fast-paced, high-volume setting
Previous call centre experience is a plus
Position Location:
These positions will be located in one of the following offices: Surrey, Vancouver, Chilliwack, Prince George, Kelowna, Kamloops, or Victoria. Candidates may indicate their preferred location(s); however, preferences cannot be guaranteed. Final work location assignments will be determined based on organizational requirement.
Shift Availability:
Our contact centre operates 7 days a week, Monday through Sunday. We assign shifts based on business needs, so flexibility with scheduling is important.
About us:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. Check out our ICBC Year in Review 2025 to learn more about what we've accomplished! If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Our values guide how we interact with customers, partners, and each other. They shape our decisions and create a culture where employees feel inspired and empowered to do their best work.
Collaborative: We include different perspectives to reach our common goals.
Supportive: We seek to understand to meet diverse and evolving needs.
Straightforward: We simplify the complex to make things easier.
Knowledgeable: We gain knowledge through experience and learning to make informed decisions.
Work arrangements defined:
Remote – you will work remotely from within British Columbia, with one required visit to your primary office per month.
Only candidates legally entitled to work in Canada will be considered for this position.
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