Competition No: 2026-057
Duration: Regular Full Time
Salary: $28.05 – 29.25 – 30.39 – 31.58 – 32.88/hour
Schedule:
Special Notes: Subject to Note ‘A’ and ‘E’ of Schedule ‘B’ of the CUPE 23 Inside Division Collective Agreement
Last Updated: 6/3/26
This position works in the RCMP Non-Emergency Call Centre organizational unit. This is public contact work involved in operating a small switchboard system serving a single Municipal department and in providing factual data requiring little explanation in response to enquiries made by telephone or in person. An employee of this class may perform routine typing and clerical work. Answers and screens all incoming telephone calls; connects caller to correct referral or appropriate substitute; takes messages when referral not possible. Routes and records outgoing long-distance calls; checks long distance billings for accuracy; reports complaints; notes overloaded lines; memorizes changes in departmental staff and their responsibilities. Supplies information, assistance and direction to the public over the telephone and counter concerning departmental operations and procedures and related external agencies. Checks and maintains a variety of office records, forms, notices, files, reports, statistics and related material. Types from, copy, rough draft or general instructions a variety of material such as correspondence, reports, tabulations, and related data. Performs related work as required.
Qualifications include up to high school graduation including or supplemented by switchboard operation and typing training plus some related experience, or an equivalent combination of training and experience. Sound knowledge of the operation of a small switchboard system and of the functions, regulations and rules governing department operations and activities; of business English, spelling, arithmetic and punctuation. Ability to speak distinctly with a good telephone manner; to deal effectively with the public, staff and officials in supplying information and assistance related to departmental operations. Ability to perform routine clerical and typing assignments and operate standard office equipment. The incumbent will be required to obtain and maintain an RCMP Enhanced Security Clearance.
SCHEDULE: 70 hours biweekly. As of April 6, 2026, hours of work will be 9:00-20:00. A work period (cycle) will consist of four (4) consecutive days on and four (4) consecutive days off.
The closing date for this competition has been extended until it is filled. New applications are welcome!
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contacted.
We respectfully acknowledge that the City of Burnaby is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), səlilwətaɬ (Tsleil-Waututh), and kʷikʷəƛ̓əm Peoples (Kwikwetlem). Each Nation has distinct histories and distinct traditional territories that fully or partially encompass the city. We encourage you to learn more about the Host Nations whose ancestors have occupied and used these lands, including parts of present-day Burnaby, for thousands of years. We are grateful to be on this territory as we dedicate ourselves to creating an inclusive and diverse workforce that reflects our vibrant community and welcomes applicants of all backgrounds, genders, ages, ethnicities, abilities, sexual orientations, and life experiences.
