Bell2 Lodge/ Last Frontier Heliskiing is seeking an experienced and motivated individual to fill the year around role of Front Desk Agent / Cafe Attendant.
This is a dynamic role that incorporates key roles such as reception, reservations, gift shop sales, concierge and host. The Front Desk Agent is responsible for ensuring that guests are taken care of and any individual needs or requests are addressed in a timely, professional manner.
This is a critical position that requires a high level of organisation, customer service and previous experience within the hospitality and tourism industry. The Front Desk Agent is the main point of contact between guests and the establishment.
If you enjoy a multi tasking job and have strong acumen for numbers and are good with Excel, this might be for you! Please note; in this role , being cross trained to cover the Cafe Attendant/Barista and the Server is expected.
Preferred Skills and Core Competencies
- Greet guests and create a warm and welcoming environment.
- Generate reservations via phone and email requests, and perform check-ins and check-outs.
- Communicate effectively and clearly with clients, management, suppliers, and co-workers using a variety of communication channels.
- Proficient with computers and Microsoft Office Suite, with emphasis on Excel, Word & Outlook.
- Professional demeanor when answering phones, and directing calls.
- Possess excellent time management skills, the ability to multi-task, and have a strict attention to detail.
- Able to thrive in a diverse environment with a key focus on problem solving and guest satisfaction.
- Friendly and customer oriented personality with a genuine desire to help and please others.
- Able to adapt quickly and respond to ever changing demands in a positive manner while under pressure.
- Maintain organization, stocking and overall cleanliness of the front desk and gift shop.
- Able to work with a cash register and POS /PMS with ease and accuracy.
- Generate housekeeping reports and record all vacancies.
- Passion for working with people and the outdoors is an asset.
Requirements
- Proficient in English both spoken and written.
- French, Spanish or German as a second language is an asset.
- Experience using Microsoft Office Suite + PMS system.
- Previous hotel experience is required, ideally in lodge setting.
Accommodation and meals are provided for all employees while on rotation.
Schedule is three weeks on and one week off working ten hour days.
Transfers to and from Terrace provided. Flights are at your cost.
In the winter months, perks include heliskiing if you are a strong skier/snowboarder and all conditions met.
Please note we cannot accommodate pets.
Have a look at what drives our passion : https://www.lastfrontierheli.com/
Job Type: Full-time
Pay: From $220.00 per day
Application question(s):
- Are you aware of Bell2 Lodge Location?
- Have you familiarize yourself with www.bell2lodge.com and www.lastfrontierheli.com websites?
- Are you a highly organized person?
- Do you have strong knowledge of Excel, PMS, Outlook?
- Please note staff members cannot bring their pet to the lodge, is that a problem for you?
- This is a year around position, is that something that works for you?
- Do you thrive in a mutil tasking role?
- Do you have any barista skills, which can be handy as the position does as well help with extra coverage with the Cafe.
- Do you have a valid work Visa for 2 years, Residency or Canadian Citizenship?
Work Location: In person
