thunder bay, on customer service agent Jobs – 11 Openings This Week

Customer Service Agent
Perimeter Aviation —Thunder Bay, ON
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Agent 3 -Thunder Bay- Part Time - Term - Non -Bilingual
Serco North America —Thunder Bay, ON
- From $23.64 an hour
- 4 hour shift
- Bilingual
- Customer service
- English
Guest Services Representative
Hyatt House Thunder Bay —Thunder Bay, ON
- $18–$20 an hour
- Part-time
- Bilingual
- Hospitality
- Customer service
Quick apply
3d
Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)
Bayshore Inn and Spa —Ontario
- $18 an hour
- Temporary
- Customer service
- Hotel
- In-person
- Store discount
- Wellness program
Quick apply
Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote
Concentrix —Canada
- $23.00–$24.35 an hour
- Immediate opening
- Remote
- Bilingual
- Computer science
- Sales
- Wellness program
- Dental care
Call Center Agent: Bilingual (English/French) or (English/Spanish)
SureCall Contact Centers —Canada
- $17 an hour
- Full-time
- Remote
- Bilingual
- Spanish
- Customer service
- Dental care
- Flextime
Quick apply

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Inside Sales Representative-Digital Marketing-Ontario
Yellow Pages Digital & Media Solutions Limited —Ontario
Conduct *100+ outbound calls per day* to generate new opportunities. Outbound sales, telesales, call center, or business development. *3 weeks after 1 year*.
$35,000–$70,000 a year
Quick apply
Train Conductor
Canadian Pacific —Thunder Bay, ON
Must pass medical and substance testing including marijuana, have a valid driver’s license and a high school diploma. High school diploma or GED.
$85,000–$100,000 a year
Quick apply
4d

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Customer Service Agent
VGW Canada —Toronto, ON
Provide accurate, valid, and complete information by using the right methods/tools. You will put yourself in VGW customers' shoes and advocate for them when…
$55,000–$61,000 a year
Quick apply
Hybrid Call Center Agent
Bill Gosling Outsourcing —Barrie, ON
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer’s account…
From $17.60 an hour
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Customer Service Agent

Perimeter Aviation
Thunder Bay, ON

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Job details

Part-time

Skills

Microsoft Word
Computer operation
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
High school diploma or GED
Communication skills

Full job description

Position Summary
The Customer Service Agent is responsible for positive, friendly and prompt customer service, ensuring that all customers/passengers visiting the check-in counter with inquiries and/or complaints are handled effectively and professionally, actively demonstrating and continuously supporting customer sales and service standards at all times.
Personal Characteristics

Able to investigate and troubleshoot customer service issues
Able to resolve conflicts and negotiate and manage customer issues professionally
Highly flexible, with the ability to respond quickly in a dynamic environment
Professional and respectful, with a positive work attitude
Timely with a high level of commitment to on-time performance is essential
Motivated with the ability to work independently and as part of a team
Effective verbal and written communication skills
Able to handle stressful situations in a calm and effective manner
Customer Service-oriented with a commitment to exceptional service
Strong attention to detail
Work well under pressure and exercise tact and patience when dealing with both employees and customers
High level of respect, understanding and regard for First Nations communities

Key Responsibilities and Accountabilities

Answer customer inquiries and complaints in person and on the phone regarding fares, flight schedules, routes and operational requirements with sound judgment, diplomacy and tact.
Compute costs of tickets and issue baggage receipts for customers; collect excess baggage fees and service charges and provide receipts for customers.
Balance and complete daily sales reports and submit to the accounting department including cash box float.
Assist customers/passengers at check-in counter or via telephone by following policies and procedures as they relate to customer service, e.g. booking flights, cargo inquiries, performing various admin duties, obtaining passenger information, issuing boarding passes and following appropriate baggage handling procedures at the check-in counter.
Provide flight crew with accurate manifest and paperwork.
Track Company aircraft movements via the Flight Operations Program.
Meet and assist arriving customers/passengers and assist in boarding flights.
Assist customers/passengers in irregular operation situations, e.g. flight rebooking, transportation, meal vouchers, etc.
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or breaks/lunch assigned by Supervisor and/or Manager.
Offer ideas towards identifying and recommending department efficiency opportunities, improvement opportunities and/or potential sales and service opportunities to the Supervisor and/or Manager Customer Service to optimize customer sales and service delivery of the overall department.
Act as a cargo acceptance agent in bases where none are present.
Actively participate in the Company’s Safety Management System.
Perform additional duties as assigned.

Minimum Education, Experience and Certifications

High school diploma or General Education Degree (GED) equivalent
Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
Experience using Microsoft Office Suite (Outlook, Excel, Word)
Previous customer service experience considered an asset
Previous experience with an Airline Reservation Software System considered an asset (Amelia preferred)
Indigenous and Cultural Awareness Training considered an asset

Working Conditions

Physically able to perform all listed job duties
Travel by aircraft and other means as required by role
Manual dexterity required to use desktop computer and telephone
Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions
Able to lift and carry up to 50 lbs
Various shifts at a fast pace in order to meet service level requirements of the airline

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Refine Your Search

customer service agent jobs in thunder bay, on

Customer Service Agent

Customer Service Agent 3 -Thunder Bay- Part Time - Term - Non -Bilingual

Guest Services Representative

Front Desk Agent - Relocate to Waterton, Alberta (Seasonal)

Bilingual Customer Service Rep (Travel Enthusiast, English / French) Remote

Call Center Agent: Bilingual (English/French) or (English/Spanish)

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