The Dasher & Logistics team ensures every delivery is completed with speed, accuracy, and a positive experience for consumers, merchants, and Dashers. We own the health of our delivery marketplace — including cost, quality, efficiency, fulfillment, and sustainable growth.
Within this organization, the Canada team owns end-to-end marketplace performance for the country. We partner closely with Product, Engineering, Finance, Analytics, Marketing, and Operations to operate and improve one of DoorDash's most dynamic and complex markets.
We're hiring an Associate Manager, Strategy & Operations to help manage Dasher supply and delivery quality across Canadian markets. This role sits at the intersection of operational execution and marketplace health, and is accountable for ensuring the right number of quality Dashers are available to meet demand reliably across geographies and conditions.
You will translate company and regional goals into clear supply strategies, balancing Dasher acquisition, mobilization, and retention to maintain a healthy and high-performing supply base. You will manage key supply levers, including onboarding pipelines, retention programs, and regional coverage optimization. Your work will require a sharp understanding of what drives Dasher behavior and engagement, and how to design programs that attract and retain quality Dashers at the right time and place.
Success in this role means building and managing supply frameworks that consistently meet demand while maintaining strong delivery quality, even as market conditions, seasonality, and external factors shift. You will lead structured analyses to identify supply gaps, diagnose root causes, and drive durable improvements in coverage and quality across geographies.
You will report into a Manager of Strategy & Operations. We expect this role to be hybrid with some time in-office and some time remote.
- Own Dasher supply health across Canadian markets, managing across acquisition, mobilization, and retention to ensure demand is reliably met with strong quality
- Diagnose and close supply gaps across regions, using data to identify root causes and deploy targeted interventions across different market conditions
- Design and optimize programs that attract and retain quality Dashers, understanding what drives engagement and how to sustain a healthy supply base over time
- Manage supply across varying operating conditions including weather, local events, and seasonal demand shifts, balancing short-term actions with longer-term planning
- Lead rigorous, data-driven analyses to measure supply performance, model the impact of program changes, and surface clear recommendations for senior stakeholders
- Partner cross-functionally with Product, Finance, Analytics, Legal, and Operations to align on supply strategy and deliver shared outcomes
- Make thoughtful tradeoff decisions between supply adequacy, delivery quality, and cost to protect long-term marketplace health
- You have 5+ years of experience in strategy, operations, consulting, technology, finance, or a related field
- You have managed complex operational areas with accountability for quality and measurable outcomes
- You are highly analytical and comfortable using data and AI tools to diagnose issues, prioritize actions, and measure impact
- You have experience operating in fast-moving, ambiguous environments with multiple competing priorities
- You are comfortable collaborating cross-functionally and aligning stakeholders around clear decisions
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
