TELUS and its premier vendor partners are looking for candidates to join our expanding call centre sales team, representing TELUS Communications. This position offers full-time hours. We will provide all the knowledge and training on-site; previous sales or call centre experience is an asset, not required. The main requirement of the role is a positive attitude and a willingness to learn new things!
A successful candidate thrives in a fast-paced environment, they are thoughtful, empathetic, and a highly motivated individual who is passionate about flourishing.
Working with our premier partners your duties will include:
- Conducting outbound calls to promote and sell TELUS products and services, with a focus on achieving sales targets.
- Engaging customers in informative discussions about the benefits and features of TELUS offerings, and skillfully presenting additional products or services based on customer needs.
- Initiating outbound calls to create awareness in the community regarding services and new promotions.
- Handling inbound calls to address customer inquiries and concerns, providing timely and effective solutions.
- Attending to customer needs, actively listening, and responding to questions with professionalism.
- Ensuring a high-quality customer experience while maintaining confidentiality of customer information.
- Collaborating with a dedicated and passionate team to collectively deliver a best-in-class customer experience.
Qualifications of the Call Centre Sales Agent:
- Passionate about customer service and sales.
- Bilingual French and English required
- Demonstrates an empathetic and caring approach in customer interactions.
- Exhibits a strong work ethic with a commitment to achieving sales targets and delivering exceptional service.
- Maintains a positive attitude, fostering a constructive and supportive work environment.
- Ability to work independently and excel in multitasking to effectively manage various responsibilities.
Additional Requirements:
- Ability to work full-time on a rotating roster: Monday to Friday 7:50am -3:50pm/11:00am-7:00pm, Saturdays and Sundays 9am-5pm up to twice a month.
- Previous experience in customer service, sales, or call centre roles is required.
Benefits & Our Culture:
The call centre team offers an environment where our team member's ideas are not only heard but implemented. We offer a team-based environment; however, our team members are expected to be self-disciplined in managing their own time and work schedule.
- Fun, team building environment.
- Travel Opportunities.
- Leadership workshops & development.
- Recognition for top performers.
- Competitive compensation package, including hourly salary plus commissions and bonuses.
- Advancement to management based on performance, not seniority.
This is a full-time position, with ample and expected opportunities for growth and advancement. If you are seeking an opportunity to join a charismatic and industry-leading team, and enjoy competitive compensation, recognition, bonuses, and continual promotions, send your resume to apply today.
COMPENSATION: Pay: $17.85 per hour at 37.5 hours a week plus commission and bonuses on successfully sold products.
Job Type: Full-time
Pay: $17.85 per hour
Work Location: In person
