About Charitable Impact
Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. We provide a donor-centric giving platform, supported by a donor advised fund, that helps people amplify their generosity to create the change they want to see in the world. We simplify the giving process, allowing donors to manage all of their giving from one place, access timely tax receipts, and donate in a variety of ways including cash, publicly traded stocks, company shares, and many other options. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated more than $1.6 billion through our platform.
We take care of each other
Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We are proud to have been named one of Canada’s Most Admired™ Corporate Cultures of 2024. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and meaningful part of daily life. So, come and join us, and let's build a brighter future together.
What you’ll do
This role functions like a Head of Production or Senior Producer within a growing content studio, with responsibility for production flow, producer management, publishing readiness, workflow standards, and hands-on content production during the initial build. The Manager, Content Production will help build the Content Production function from the ground up, shaping the team, workflow, standards, and production habits that Marketing will scale from. This role is both a people manager and a hands-on content producer, especially in the early stages of team building. Reporting to the Senior Manager, Marketing Operations, this role will lead production flow for Marketing’s publishing work while also researching, writing, packaging, scheduling, publishing, and monitoring early audience response. This hands-on producing is intentional: it will help pressure-test the workflow, identify gaps, and build practical processes that future Producers can follow. Over time, as the Content Production team grows, the role will shift toward a dedicated Head of Production role focused on team leadership, production planning, resourcing, handoffs, publishing readiness, and process improvement.
We are a hybrid office, with team members working from home and in our Vancouver office. This role requires in-office attendance once per quarter and availability during the Pacific Standard Time zone business hours.
Your responsibilities
Create, Package, Schedule, and Publish Content (30% of time)
- Research assigned topics using source material, transcripts, internal notes, prior approved content, audience questions, public references, and expert input
- Develop or complete working briefs and help prepare contributors so the audience, purpose, source material, review path, recording needs, publishing destination, and monitoring plan are clear before production moves forward
- Draft and shape content, including captions, hooks, scripts, outlines, interview questions, show notes, newsletter blurbs, article drafts, clip descriptions, source summaries, and calls to action
- Turn recordings, transcripts, expert input, story leads, audience signals, and approved source material into usable content packages for review and publication
- Adapt approved content into platform-specific versions for social, website pages, newsletters, podcast pages, resource pages, and other approved publishing destinations without changing meaning or adding unreviewed claims
- Prepare, schedule, post, or coordinate approved content, including final checks on copy, captions, files, links, metadata, tags, thumbnails or covers, alt text where relevant, timing, approvals, and destination accuracy
- Log published assets, monitor early audience response, capture useful signals, and recommend what should be repeated, refined, moved, archived, escalated, or stopped
Lead Production and Publishing Flow (25% of time)
- Own the practical movement of approved Marketing work through research, drafting, production, review, scheduling, publishing, monitoring, and learning
- Build and maintain production schedules, production calendars, resourcing visibility, handoff plans, recording or shoot logistics, publishing checklists, and clear workflow visibility across the team
- Coordinate work across Producers, editors, designers, communications, growth, subject-matter reviewers, and other partners as needed
- Track capacity, blockers, review status, handoff needs, publishing deadlines, and post-publication monitoring in the team’s workflow system
- Support channel-level publishing hygiene for assigned channels, including routine posting standards, response routing, signal capture, and escalation of sensitive comments or public-response issues
- Make production tradeoffs visible when new work, urgent work, unclear review paths, or missing information put committed work at risk
Protect Quality, Accuracy, and Review Discipline (10% of time)
- Ensure active content has the right source material, audience fit, channel fit, review owner, approval status, and publishing plan before it is scheduled or published
- Help Producers identify when content includes sensitive claims, public-facing risk, unclear approvals, or subject-matter details that need expert review
- Route review questions to the appropriate internal partner, while protecting the line between Marketing’s role in clarity, packaging, and publishing and the subject-matter owner’s role in factual accuracy
- Ensure approved content is not materially changed during adaptation, scheduling, or posting without going back through the correct review path
- Escalate work when copy changes meaning, introduces sensitive claims, shifts approved messaging, creates public-response risk, or exceeds current production capacity
Build and Improve Production Systems (15% of time)
- Use hands-on producing to identify where briefs, reviews, handoffs, publishing steps, or team processes need improvement
- Turn repeated production lessons into reusable templates, checklists, onboarding materials, publishing QA steps, review-routing guidance, and working agreements
- Help Producers develop strong habits around research, writing, review routing, source discipline, platform-native packaging, scheduling, publishing, and post-publication learning
- Build practical systems for source collection, research notes, review handoffs, publishing QA, post-publication monitoring, and learning capture
- Gradually reduce routine hands-on producing as Producer capacity grows, while retaining senior producing for complex projects, high-priority packages, or process-testing work as needed
- Support additional duties as requested to help Marketing meet strategic goals, improve production flow, and strengthen the team’s ability to publish high-quality work consistently
Manage and Mentor the Content Production Team (20% of time)
- Develop annual and quarterly plans including team and individual metrics, goals and objectives
- Manage and mentor direct reports to foster professional growth and support personal development
- Assign Producer work flexibly across approved publishing streams, recurring series, and priority work in partnership with the Senior Manager, Marketing Operations
- Help Producers understand when they can move independently, when they need review, and when work must be escalated because of accuracy, sensitivity, capacity, or risk
- Nurture, develop and create strategies for developing a safe and inclusive environment for everyone on the team
- Continuously develop new ways to engage the team and update team processes to foster healthy and effective team dynamics
- Conduct daily huddles and biweekly one-on-one meetings with team members to track team growth and personal progress
What we're looking for
- Experience leading content production, marketing production, editorial production, social publishing, podcast or video production, or a similar multi-format production operation
- Experience managing, coaching, or informally leading content creators, producers, coordinators, editors, social publishers, or cross-functional contributors, with interest in helping build a team from an early stage
- Strong hands-on content-making ability, including research, writing, editing, scripting, packaging, scheduling, publishing, and learning from audience response
- Excellent organization and workflow discipline, including comfort with production calendars, shared documentation, project management tools, and cross-functional handoffs
- Strong judgment about accuracy, claims, approvals, public sensitivity, and when content should be reviewed before publication
- Ability to build process through real work, meaning you can produce content yourself, notice what breaks, and turn those lessons into practical systems for the team
Bonus points
- Experience helping hire, onboard, or build a small content, production, social, editorial, or creative team
- Experience managing or producing podcasts, interview shows, short-form video programs, newsletters, content hubs, or recurring editorial series
- Experience scheduling or publishing content directly across social platforms, websites or CMS tools, newsletters, podcast platforms, or resource hubs
- Experience with tools such as Jira, Asana, Monday.com, Notion, Google Workspace, Slack, Descript, Premiere, Final Cut, DaVinci Resolve, CapCut, Canva, Figma, CMS platforms, social scheduling tools, or social analytics tools
- Experience in non-profit, philanthropy, education, finance, donor behaviour, public-interest storytelling, or another field where accuracy and trust matter
- Demonstrated responsible use of AI tools for research support, summarization, drafting, editing, organizing, repackaging, checklists, and content variations, with clear human review before anything is published
Compensation
The expected starting salary range for this role is $90,000 - $105,000/year.
Total rewards
- Extended health care benefits. Vision, dental, paramedical, and life insurance.
- Annual health spending account. To spend on what's important to you.
- Professional development. We believe in supporting our team members in achieving their professional goals.
- RRSP matching. To encourage you to save for your future.
- Monthly donation & volunteer matching. To encourage you to give.
- Rest and relaxation. Minimum three weeks paid annual vacation and unlimited sick days.
- Flexibility. Flexible work schedules and remote work options.
Our people make us great
We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an equitable, inclusive, and collaborative workplace that welcomes and encourages members of traditionally underrepresented groups to join our team. We provide equal opportunity and consideration to all qualified applicants. If accommodations are needed during the hiring process, please let us know.
