Job Title: Customer Service Lead (Casual)
Victoria Women In Need Community Cooperative (WIN) is a non-profit community service cooperative that provides programs to support women, trans, non-binary, and Two-Spirit people along their journey between crisis, self-sufficiency, and wellness. We run seven (7) resale shop locations as well as an online shop to be able to support us in funding our programs and operations.
If you are someone who likes a small shop atmosphere, enjoys customer service, wants to make a positive difference in your community, is committed to the environment and reducing waste, is proactive, and wants to grow and develop with the organization – then this is the job for you! The successful candidate will become part of a diverse team of dedicated people who work hard, are committed to a shared set of core values, and also enjoy their work.
- Type of Position: Casual
- Location: WIN Pandora (all WIN retail locations)
- Wage Range: $18.50-$19.00/ hour (with paid breaks)
- Hours per Week: Flexible; Availability must include weekends (Fridays-Mondays), subject to change based on business needs
This is a hands-on position that responsible for:
- Providing excellent customer service; greeting customers, making recommendations, and helping them to locate the right merchandise.
- Building relationships, assisting customers with shopping and creating a positive retail environment, and dealing with issues as they arise.
- Acting as team support and lead relating to customer service and ensuring daily tasks are completed.
- Providing a reassuring presence and being able to calmly and safely de-escalate challenging customer service situations.
- Undertaking duties in all areas of the store including cash, merchandising, rotating stock, putting stock back on the sales floor, and maintaining a clean and orderly store.
- Being part of ensuring that all health and safety procedures are being followed.
- Contributing to a supportive and inclusive team and work environment.
- Being part of ensuring that the store meets performance goals.
- Contributing to building and maintaining a positive and cooperative team working environment.
- Ensuring all WIN policies and procedures are carried out effectively.
- Maintaining high store standards and expectations.
- Keyholder responsibilities including opening / closing the store and managing the alarm system.
Required Skills and Experience:
- Minimum of one (1) year retail experience with experience as keyholder.
- Minimum of one (1) year customer service experience.
- Resourceful, positive attitude, and an excellent communicator.
- Excellent customer service skills, able to answer questions in a friendly and positive manner as well as work towards positive solutions.
- Well-organized with a good attention to detail.
- Knows about and values the work that WIN does in the community – must have an understanding of what WIN is all about.
- Ability to communicate respectfully, both verbally and written.
- Able to work autonomously, and use judgment, initiative and critical thinking skills in problem solving and communication on a case-by-case basis.
- Accurate and dependable in working with cash / point of sale system including cash in / cash out.
- Able to work independently and as part of a team.
- Comfortable maintaining ongoing communication with supervisor.
Why Work at WIN?
At WIN, we believe in supporting both our team and our community. When you join us, you’ll enjoy:
- Employee Assistance Program – Support for your well-being when you need it.
- Extended Health & Dental Benefits – Available after the waiting period for eligible staff.
- Retirement Savings Options – RRSP and TFSA contributions to help plan for your future for eligible staff.
- Co-op Membership – Have a voice in shaping the company’s direction.
- Paid Time Off – Because work-life balance matters.
- Purpose-Driven Work – Be part of a team making a real difference in the community.
Join WIN and be part of something bigger!
WIN actively encourages applications from members of groups with historical and/or current barriers to equity, including, but not limited to, persons who identify as women, members of groups that commonly experience discrimination due to race, ancestry, color, religion, and/or spiritual beliefs or place of origin, Indigenous peoples, persons with visible and invisible disabilities, LGBTQIA+persons, Trans and gender variant persons and others with the skills and abilities and knowledge to engage productively with diverse communities.
Only candidates chosen for interviews will be contacted.
Job Type: Casual
Pay: $18.50-$19.00 per hour
Benefits:
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you currently (or have you ever been) an employee or volunteer at Victoria Women in Need?
Work Location: In person
