Lead a High-Performing Service Department
We are seeking an experienced and driven Service Manager to lead the Fixed Operations team at our established Ford dealership in Central Alberta. This is an exciting opportunity for a proven automotive leader who is passionate about customer service, team development, and operational excellence.
As Service Manager, you will oversee all aspects of the service department, including technicians, advisors, warranty administration, customer satisfaction, and productivity. You will play a key role on the dealership's leadership team, helping drive a culture of accountability, teamwork, and customer-focused service.
What You'll Do
- Lead and manage all service department operations
- Train, coach, and develop service advisors, technicians, and support staff
- Monitor and improve key performance indicators including ELR, labour gross profit, technician efficiency, productivity, and customer retention
- Drive exceptional customer satisfaction and manufacturer CSI results
- Ensure compliance with Ford warranty, service, and operational standards
- Manage workflow, shop capacity, scheduling, and department profitability
- Build strong relationships with customers and employees
- Collaborate with Parts, Sales, and dealership leadership to achieve overall business objectives
- Develop and implement strategies to grow service revenue and customer retention
What We're Looking For
- Previous experience as a Service Manager, Assistant Service Manager, Fixed Operations Manager, or a proven track record as a Senior Service Advisor looking for advancement
- Strong understanding of dealership service operations and management
- Ford experience is considered a strong asset
- Proven ability to lead, motivate, and develop teams
- Strong customer service and conflict-resolution skills
- Demonstrate empathy in dealing with customers or co-workers
- Knowledge of service department KPIs and operational best practices
- Excellent communication, organizational, and leadership abilities
- A valid driver's license and clean driving record
What We Offer
- Competitive compensation package with performance incentives
- Comprehensive benefits package
- Retirement savings program
- Ongoing manufacturer and leadership training
- Relocation assistance available for the right candidate
- A positive and supportive leadership team
- Opportunity for long-term career growth and advancement
Why Central Alberta?
Enjoy the perfect balance of career opportunity and quality of life. Central Alberta offers affordable living, excellent schools, year-round recreational activities, and easy access to Edmonton, Calgary, and the Rocky Mountains.
Apply Today
If you're a results-oriented automotive leader who is ready to take the next step in your career, we want to hear from you.
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
Work Location: In person
