JOB SUMMARY –
The Customer Focus Quality Technician (CFQT) supports the Quality Assurance function by ensuring production processes meet internal and customer quality requirements. This role focuses on problem-solving, quality documentation, compliance monitoring, and collaboration with production and engineering teams to resolve quality issues and prevent recurrence.
Working closely with Production, Engineering, and Tool and Die teams, the CFQT investigates non-conformances, drives corrective actions, and supports continuous improvement initiatives that strengthen product quality and customer satisfaction. The role plays a key part in maintaining compliance with ISO 9001 standards, customer requirements, and regulatory obligations while promoting a culture of quality throughout the organization.
KEY RESPONSIBILITIES –
Quality Problem Solving:
- Support and drive structured problem-solving activities using quality tools such as 8D, 5 Whys, and root cause analysis.
- Investigate quality concerns and coordinate corrective and preventive actions.
- Participate in problem resolution activities with Production, Engineering, and Quality teams.
Quality Documentation & Reporting:
- Manage and maintain Non-Conformance Reports (NCRs) and generate Corrective and Preventive Action Requests (CPARs).
- Coordinate and track Return Material Authorizations (RMAs).
- Prepare and issue Quality Alerts to communicate critical issues to internal teams.
Quality Assurance Processes:
- Support Production Part Approval Process (PPAP) activities including PFMEA, Quality Control Plans (QCP), and First Article Inspections (FAI).
- Conduct capability studies and support quality verifications for drawings, control plans, and inspection documentation.
- Assist with verification of inspection methods and quality processes.
Compliance & Audits:
- Support ISO 9001:2015 quality management system requirements and assist during internal and external audits.
- Maintain compliance with regulatory and customer requirements including RoHS, REACH, and CMRT documentation.
- Assist with maintaining accurate quality records and documentation for auditing purposes.
Cross-Functional Collaboration:
- Work closely with Production, Engineering, and Tool and Die teams to resolve quality issues and improve manufacturing processes.
- Participate in TOPs meetings and CPAR follow-up meetings to review ongoing quality initiatives.
Customer & Supplier Quality Support:
- Communicate with customers regarding quality concerns and corrective actions.
- Participate in conference calls or technical discussions related to customer quality issues.
- Support supplier quality evaluations and assist with resolving supplier-related quality concerns.
Continuous Improvement & Training:
- Participate in continuous improvement initiatives that strengthen quality processes and operational performance.
- Support internal audits, quality training activities, and knowledge sharing across departments.
- Promote quality awareness and reinforce quality standards throughout production operations.
KNOWLEDGE, SKILLS, AND ABILITIES –
Knowledge:
- Understanding of quality assurance principles and manufacturing quality systems.
- Knowledge of ISO 9001 quality management systems and customer quality requirements.
- Familiarity with quality tools including 8D, PFMEA, Control Plans, capability studies, and root cause analysis.
- Understanding of regulatory and compliance requirements such as RoHS, REACH, and CMRT.
Skills:
- Strong analytical and problem-solving skills related to quality investigation and corrective actions.
- Ability to manage quality documentation, reports, and compliance records accurately.
- Strong communication skills for collaboration with internal teams, customers, and suppliers.
- Proficiency with Microsoft Office including Excel, Word, and Outlook.
Abilities:
- Investigate quality issues and coordinate corrective actions in a structured and methodical manner.
- Work collaboratively with production and engineering teams to improve product quality and process performance.
- Maintain accuracy and attention to detail when managing quality documentation and records.
- Promote quality standards and continuous improvement throughout the organization.
EDUCATION AND EXPERIENCE –
- Secondary school diploma or equivalent required.
- Minimum 3 years of experience in a Quality Assurance or manufacturing quality role preferred.
- Experience working with quality management systems and quality documentation processes considered an asset.
- Experience supporting audits, corrective actions, and quality improvement initiatives preferred.
WORKING CONDITIONS –
- Combination of office-based quality documentation work and time spent on the production floor.
- Sitting: approximately 40–50% of the workday performing documentation, analysis, and reporting.
- Walking: approximately 30–40% of the workday supporting production areas and quality investigations.
- Standing: approximately 10–20% of the workday during inspections, audits, or process reviews.
- Exposure to manufacturing environments including machinery, noise, and production equipment.
- Mandatory use of required personal protective equipment (PPE) including safety eyewear, hearing protection, and protective footwear.
At ECL, we take pride in maintaining fair, inclusive, and transparent hiring practices. Our recruitment process is entirely human led and does not use artificial intelligence or automated decision making tools in the evaluation of applicants.
Why Join Electrical Contacts Limited:
Electrical Contacts Limited is a proudly Canadian manufacturer located in Hanover, Ontario with more than 55 years of experience producing precision-engineered electrical contact materials and assemblies for global OEM customers in the electrical distribution and switching industries. We are recognized for our technical expertise, high-quality products, and commitment to continuous improvement. At ECL, innovation, integrity, and collaboration are at the core of everything we do. Our people are our strength, and we foster an environment where teamwork, professional growth, and open communication are encouraged. Joining ECL means being part of a company that values excellence, supports its employees, and takes pride in delivering reliable solutions that power industries worldwide
Shift Rotation
This position follows a bi-weekly rotating schedule to support production requirements.
- Day Shift: 7:00 a.m. – 4:00 p.m.
- Afternoon Shift: 1:00 p.m. – 10:00 p.m.
This posting is for an existing vacancy. We are currently seeking a qualified candidate to fill this position.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Paid time off
- Profit sharing
- Vision care
Ability to commute/relocate:
- Hanover, ON N4N 3T6: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (required)
Experience:
- Quality: 3 years (preferred)
Work Location: In person
