Responsibilities
PURPOSE OF POSITION:
As the Global Rental Canada Fleet Service Administrator, this role is responsible for supporting the coordination of service requirements for all GRC units across Canada. The position plays a key role in ensuring that customer needs and best interests are met in a timely, efficient, and expedited manner. The Fleet Service Administrator works collaboratively with internal teams and external service providers to maintain operational readiness, minimize downtime, and deliver a high standard of service across the national fleet.
MAJOR RESPONSIBILITIES:
- Provide direct responses and support with customers’ inquiries both by email and call, with all service-related inquiries and questions as well as supporting all requests that require arrangements with external service providers. Any service-related matter for all customers that is in contract agreement with Altec.
- Provide the service center with the standard and all customer requested services required to be performed for the unit, including inspections and maintenance.
- Work closely with the service center to monitor all units in service, per location, and track daily progress of each unit for new, return, sale units.
- Provide timely updates, per occurrence, to the account managers and inside sales support regarding update of the service of any unit.
- Communicate and notify inside sales and account managers effectively on any change in dates to expected completion or requested completion date for each unit.
- Work harmoniously with the account managers and GRC administrators in strategizing and providing the best support and options available to complete any urgent unit requests.
- Support and act as key player in ensuring the GRC team and account managers receive support from the service center for any unit that requires urgency and attention to completion.
- Create and develop data reporting to be shared to internal and external teams showing all units’ statuses, for example, ready, in service, sublet, showing most up to date progress and any pending service left.
- Participate in team-based continuous improvement exercises to develop internal and external practices and processes.
- Collaborate with the team in creating SOP, GOP or GMP for fleet services to ensure all processes are articulately documented for training and record purposes.
- Collaborate with the service center in reviewing all cost or repair estimates, best options for services required, work with third parties in ensuring requirements for each unit are met in a timely fashion.
- Support and collaborate in developing maintenance policies and procedures with the management and the service center management team to promote continuous improvement.
- Provide support, when necessary, in evaluating fleet inventory and identifying units to add in the fleet.
- Maintain system updates and status of each unit in the Global Studio as well as any specific folder in the share point for each unit.
- Track and maintain records of all unit credits, damage recovery invoices and work closely with both internal team and customer for any support or customer-related mitigation needs.
- Participate with the team in reviewing Unit Specs and ensuring requirements for each unit are met.
- Identify consistent issues or deviations with each unit and specs requirements for each unit and monitor the deviation, create trends and reports shareable with the team, to establish proactive approach in making sure all units are compliance with the requirements for each customer unit.
- Monitor and track in a report the inspection due dates on each unit being serviced or in GRC inventory and notify internal team members and Account managers for any potential close dated due dates, example for this will be CVIP, PMI, NDT, DI etc.
- Support and aid on any reinspection requirements of unit that is closer to the due dates of inspections and communicate this update to internal and external team members when applicable. • All other duties as assigned.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- High School Diploma or GED required plus 2+ years in fleet and service administration and coordination.
- PC skills using Microsoft Office including Excel, Word, PowerPoint
- Excellent written and verbal communication skills
- Must be able to work with team members and work with minimal supervision
- Proven customer service skills with the ability to build positive relationships and resolve concerns effectively.
- Strong ability to work collaboratively in team environments as well as independently on assigned tasks.
- Technically proficient with computers, including intermediate knowledge of Microsoft Excel and other Microsoft Office applications.
- Detail-oriented with strong organizational skills and excellent interpersonal communication abilities.
- Exceptional multitasking skills with the capacity to perform efficiently in fast-paced environments.
- Flexible problem-solver with strong analytical thinking and decision-making abilities.
Your Organization
Global Rental:
Global Rental offers rental equipment, units for sale and access to our “Storm Fleet,” providing access to our equipment when our customers need it most.
Why Join Altec?
If you're considering a career with Altec, there's never been a better time to join us! Our company was founded on values that place the customer first and prioritize our people as our greatest strength. Over the years, those values and our talented associates have helped us to earn the trust and confidence of customers worldwide. Today, Altec is an innovative, financially sound company that sets the standard of excellence in design, manufacturing and service — and that's why we're the ideal place for you to grow your career.
Founded in 1929, Altec is a privately held company headquartered in Birmingham, Alabama. Altec specializes in the manufacture, sale and service of aerial devices, digger derricks, cranes and specialty equipment for the electric utility, telecommunications, tree care, construction, and light and signs markets. We help our customers dig deeper and reach higher in more than 100 countries around the world. In addition to our 8 major manufacturing facilities, Altec has three final assembly plants, 50+ service centers across USA and Canada and an extensive network of mobile service technicians.
EEO Statement
Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, provincial or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.
Pay Transparency
Pay range: $68,000 to $78,000 CAD. We are committed to fair and competitive pay for all associates based on their experience, education, and qualifications.
Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.
