Waterloo, On Hybrid bilingual patient/client care representative Jobs – 1 Openings This Week

Hybrid - Bilingual Patient/Client Care Representative
Emblem Cannibas Corp. —Paris, ON
- From $21 an hour
- Full-time
- Writing skills
- English
- Microsoft Office
- Flexible schedule
Quick apply

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Hybrid - Bilingual Patient/Client Care Representative

Emblem Cannibas Corp.
Paris, ON

Quick apply

Job details

Permanent | Full-time

Benefits

RRSP match
Flexible schedule

Skills

French
Case file maintenance
Customer appointment booking
Writing skills
Client inquiry handling
Workplace safety policies
Post-secondary education
Filing
English
De-escalation techniques
Patient service
Microsoft Office
Personal Health Information Protection Act (PHIPA) requirements
Client services
Customer service orientation
Data entry
Occupational Health and Safety (OHS) regulations
Customer support
Patient counselling
Patient education
Business
Personal Information Protection and Electronic Documents Act (PIPEDA)
Communication skills
Client interaction

Full job description

Job Summary

In the role of Patient/Client Care Representative, you will ensure maximum client satisfaction by registering clients, educating patients, booking appointments, placing orders, answering questions, working closely with Healthcare Practitioners and providing client support and direction where appropriate.

The ideal candidate must be proactive and thrive in a fast-paced environment. They must work as part of a team and pride themselves on the service they provide to the public. They understand each client is unique, and they can communicate effectively while being always respectful.

ESSENTIAL FUNCTIONS

Review client orders and verify authenticity as required
Create, manage, update and record all required records using the designated electronic filing methods
Answering incoming calls
Schedule follow-up appointment(s) and other scheduling related tasks
Use Microsoft Suite and in-house custom software to prepare and maintain confidential patient information
Provide a timely and courteous response to all patient and client inquiries across multiple platforms
Send medical documents and application forms via fax or email
Counsel patients regarding Licensed Producers and their products
Anticipate problems and initiate corrective actions under the guidance of the Client Care Manager
Follow up with clients on discrepancies as required
Outbound patient follow-ups as required
Will adhere to all occupational health and safety regulations and inhouse policies
Other duties as assigned

ROLE REQUIREMENTS/ABILITIES

Experience / Education

Post-secondary degree or diploma or accredited program in Health Care or Business Administration
1 Year of experience in a Customer Service or Health Care setting
Working knowledge of the Cannabis industry would be an asset

Skills & Abilities

Strong verbal and written communication skills
Bilingualism in English and French required.
Ability to maintain a high level of confidentiality and professionalism in handling patient medical information
Meticulous attention to detail and self-motivation
Passionate about providing exceptional patient care
Have strong problem-solving skills
Experience with Microsoft Office as well as the ability to learn new software and applications
Ability to strictly adhere to policies and procedures
Ability to work independently and as part of a team
Data input accuracy
Ability to recognize a challenging customer interaction and de-escalate it accordingly.
Flexible hours

Physical Demands

Consists of repetitive movements, standing/sitting for long periods of time and a fast-paced environment required to meet patient and clinic demands alike.

Working Environment

Remote office setting
Working in a busy environment with frequent interruptions
Depending on call/appointment volume, representatives may be required to mentally focus and listen for periods of 5-30 minutes continuously throughout the day.
Must demonstrate good listening skills and patience when interacting with patients, to meet the demands of the role.
Patient/Client Care Representatives’ responsibilities and decisions are determined by well-defined methods and procedures. However, agents are afforded the autonomy to work within the guidelines to handle each patient in specific situations on case-by-case basis. Representatives must adhere The Cannabis Act, PIPEDA and PHIPA to maintain compliance with Health Canada to ensure the company brand is best represented.

Pay: From $21.00 per hour

Benefits:

RRSP match

Work Location: In person

Quick apply

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Hybrid - Bilingual Patient/Client Care Representative

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