We have everything we need to inspire our customers. Except you.
Reporting to the Warehouse Supervisor, this role is responsible for managing returns to the warehouse along with picking, loading, scanning, and returning products to supplier. We're on the hunt for an enthusiastic Reverse Logistics Warehouse administrator. At Trail Appliances, we don't just deliver products; we deliver experiences. If this role sounds interesting to you, Trail Appliances is the place for you!
Compensation and Schedule:
- Starting at $ 23.55 per hour
- Guaranteed yearly wage progression
- Scheduled from Tuesday to Saturday 7.30 am start until 4 pm
Warehouse Operations
- Process, pick, pack, and prepare incoming customer orders for shipment
- Receive, verify, unpack, and sort incoming materials in an organized and efficient manner
- Maintain accurate inventory records using the warehouse management system (WMS / ERP)
- Safely operate warehouse equipment in accordance with company safety procedures
- Maintain warehouse cleanliness, organization, and safety standards at all times
- Customer pickup administrative duties, whether that is for serialized product or non-serialized parts pickup
Returns Receiving & Daily Planning
- Manage daily inbound returns of all types, including customer returns, delivery returns, supplier returns, damaged units, and exchanges
- Review and plan daily incoming returns to ensure timely processing and workload prioritization
- Perform daily receiving and accurate system entry of returned units
Returns Processing & Disposition
- Process returns daily and determine appropriate disposition (repair, resell, return to supplier, scrap, or transfer)
- Physically move returned units to designated warehouse locations using appropriate equipment (e.g., dolly), following safety guidelines
- Maintain clean, organized return zones and staging areas
Supplier Claims & Policy Compliance
- Understand and comply with supplier return and claims policies
- Submit supplier claims accurately and within required timelines
- Track and follow up on submitted claims daily to ensure resolution and recovery
Inventory & Reverse Logistics Coordination
- Work closely with the Reverse Logistics team (Annacis) on a weekly basis to stay aligned on inventory movements and return status
- Support and monitor inventory transfers related to returns and reverse logistics activities
- Assist in reconciling return inventory and identifying discrepancies
Documentation & Communication
- Upload, scan, and maintain all return-related documentation and paperwork
- Ensure required paperwork is uploaded to the appropriate Microsoft Teams channels when product is picked up or transferred
- Communicate issues, discrepancies, risks, or delays promptly to relevant stakeholders
- Proficient in the Microsoft Office programs
- Ability to quickly learn new systems and processes
- Exceptional communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Forklift certification preferred
- A self-starter with the ability to take initiative and think critically to seek out information and solutions independently
- Experience working independently, as well as in partnership with other team members
- The ability to work in a dynamic and fast paced environment requiring strong organization, time management and prioritization skills. Being able to lift and meet the physical demands of the role
- You must be legally eligible to work in Canada with a minimum of a valid work permit
- Competitive salary
- Extended Health Benefits
- Generous employee discounts
- Career Development Opportunities
- Company events
- Fun and dynamic work environment where your strengths and personality shine!
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers!
Our core values:
- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.
INDHPN
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
