Automotive Service Manager, Southern Alberta
We are currently seeking an experienced and motivated Automotive Service Manager to lead our client’s service department in Southern Alberta
The successful candidate will be responsible for overseeing daily service operations, leading a team of technicians and advisors, driving customer satisfaction, and achieving departmental performance goals.
The Offer
- Expected earnings of $80,000 - $120,000 per year
- Negotiable compensation based on experience
- Full-time, permanent position
- Benefits package
- Supportive team environment
- Career growth opportunities
Key Responsibilities
- Manage the day-to-day operations of the service department
- Lead, coach, and develop Service Advisors and Technicians
- Monitor department productivity, efficiency, and profitability
- Ensure exceptional customer service and customer satisfaction
- Review and manage work-in-progress (WIP)
- Assist with scheduling and workflow management
- Monitor technician performance and shop efficiency
- Handle customer concerns and resolve issues professionally
- Maintain manufacturer and company standards
- Work closely with Parts and Sales departments to support dealership goals
- Monitor departmental KPIs including labour sales, gross profit, CSI, and technician productivity
Qualifications
- Previous experience as a Service Manager, or Assistant Service Manager
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Understanding of dealership service operations and fixed operations metrics
- Ability to motivate staff and drive results
- Strong organizational and problem-solving skills
- Experience with dealership management systems is considered an asset
- Valid driver's license required
Preferred Experience
- Automotive dealership experience
- OEM dealership background considered an asset
- Experience managing technicians, advisors, and shop workflow
- Strong understanding of warranty processes and service department financials
ADDITIONAL INFO:
When you apply for this position, you give the Recruiting Room permission to share your information with other team members and our network of employers. You further acknowledge that the Recruiting Room is a free service to all candidates and as such, further agree to indemnify and hold harmless Recruiting Room from any allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs, and expenses (including without limitation attorneys’ fees and costs) that result from the sharing of this data.
You further acknowledge, and give consent, for the Recruiting Room to check your previous employers (to make a hiring decision), if you fail to provide references before the point of offer. We only ask questions that are “reasonably required,” for our employers to assess the applicant’s fitness for the job. We DO NOT contact current employers.
You further acknowledge, by applying for this position, you allow the Recruiting Room, and its agents, to contact you via SMS Messaging (texting), Facebook, Instagram, or any other forms of social networking.
Pay: $80,000.00-$120,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
Experience:
- Automotive Service Manager: 2 years (preferred)
Language:
Licence/Certification:
- Canadian Drivers' License (required)
Work Location: In person
