CUPE 543.3
Band 5
Windsor Site
Contract - Up to 18 months
Position Summary
The clerk provides essential clerical and administrative support that enables smooth daily operations across Health Unit programs. Serving internal staff, management, clients, and community partners, the role ensures timely handling of inquiries, accurate record management, and efficient coordination of program activities. By maintaining organized systems, managing information, and supporting program logistics, the clerk contributes to consistent, high quality service delivery and a positive experience for both internal and external stakeholders. The role upholds professionalism, confidentiality, and compliance with Health Unit policies and legislative requirements.
Key Outcomes
- Ensures consistent and professional client service by directing inquiries promptly and accurately to the appropriate staff or programs.
- Maintains organized, accurate, and accessible program records to support efficient operations and reliable decision making.
- Supports the successful execution of program activities, events, and administrative workflows through timely coordination and preparation.
- Enhances team productivity by providing comprehensive clerical support that enables staff to focus on core program responsibilities.
- Ensures data accuracy and integrity within program and Ministry databases to support reporting and program monitoring.
- Contributes to a well functioning, collaborative work environment by providing flexible support and adapting to changing program needs.
Core Responsibilities
- Respond to and triage incoming calls, directing clients and inquiries to appropriate staff or programs.
- Maintain program records, including filing, data entry, photocopying, mail handling, and minute taking.
- Schedule appointments, meetings, and program registrations to support smooth service delivery.
- Assist in planning and coordinating meetings, workshops, events, and program initiatives.
- Input, update, and maintain accurate information in Ministry and program databases.
- Prepare, type, and proofread correspondence, forms, and program documents.
- Track, order, and maintain program supplies and resources.
- Create, revise, and maintain departmental forms, templates, and information sheets.
- Support team initiatives such as mass mailings, assembling kits, and general program logistics.
- Upload policies and maintain organized documentation for staff access.
- Provide reception or switchboard coverage as required.
- Perform additional clerical duties and coverage as assigned by the manager.
Qualifications
Required
- Minimum 1-year post-secondary education in Office Administration, Executive or Medical Office Administration
- 1-year clerical experience
Preferred
- Additional experience in program area
- Training/skills that enhance performance in this role
Other Requirements
- Proficiency with Microsoft 365, collaboration tools, and emerging technologies, including AI-enabled tools
- Ability to work independently and collaboratively within an interdisciplinary team
- Ability to plan, prioritize, and organize workload
- Ability to multitask in a fast-paced environment
- Skill and accuracy in data input and typing in a variety of forms, documents, etc.
Union Status: CUPE
Reports To: Program Manager
Supervises: n/a
Hours of Work: 8:30am – 4:30pm with some evenings and weekends required
Work Environment: Office, community
Travel: Minimal – within city
Competencies: Core Competencies for Public Health in Canada: Release 2.0
Equity and Inclusivity:
- Demonstrates inclusive, respectful practice when working with colleagues and the community
- Applies an equity lens to decisions, interactions, and service delivery
- Contributes to culturally safe environments, including engagement in required training
Wage Grid: CUPE Pay Band 5 $28.05 - $32.66 hourly
All WECHU staff are required to show proof of immunity to measles, mumps, rubella and varicella through immunization records or blood work AND provide a two-step Mantoux tuberculin skin test or one-step Interferon Gamma Release Assay test PRIOR to employment start.
A Criminal Record and Judicial Matters Check (CRJMC) or a Vulnerable Sector Check (VSC) will be required as a condition of employment.
The Windsor-Essex County Health Unit is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the Windsor-Essex County Health Unit will provide accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in any part of the process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.
A healthy community where everyone can thrive.
