About Creative Realities
Creative Realities, Inc. (NASDAQ: CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. Our approach is consultative, tech-agnostic, and solution centric. Our capabilities are end-to-end with the ability to deploy at scale - whether its thousands of locations or a single flagship experience. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Visit www.CRI.com for our full story.
About the Position
Creative Realities is seeking an Account Manager, Automotive Partnerships to support one of Canada's leading automotive brands and its nationwide network of dealerships.
In this customer-facing role, you will be responsible for helping dealerships maximize the value of their in-dealership digital signage network by driving dealership engagement, supporting new dealership onboarding, identifying growth opportunities, and serving as a trusted advisor throughout the customer lifecycle.
Working closely with dealership personnel, client stakeholders, and internal teams, you will help dealerships leverage digital signage to enhance the customer experience, improve showroom communications, deliver national and local marketing campaigns, and support day-to-day dealership operations. This role combines account management, consultative sales, customer success, and technical account management to deliver exceptional dealer experience while supporting the overall business objectives of our automotive partner.
Key Responsibilities
- Drive new dealership participation through consultative business development and relationship building.
- Lead dealership onboarding and activation to ensure a successful program launch.
- Present the value of Creative Realities' digital signage platform, solutions, and dealership programs to prospective dealerships.
- Train dealership teams on the digital signage platform, content management tools, reporting capabilities, and best practices.
- Provide ongoing technical account management and operational support to ensure dealerships maximize the value of their digital signage network.
- Ensure dealerships have the knowledge, resources, and support needed to successfully operate and leverage the platform
- Identify opportunities to increase dealer engagement, platform utilization, and adoption of additional products, services, and programs.
- Develop strategic account plans that support long-term dealership success and business growth.
- Conduct regular business reviews to identify opportunities for expansion, increased adoption, and continuous improvement.
- Build trusted relationships with dealership stakeholders and provide proactive support that drives long-term satisfaction and retention.
- Proactively manage dealer issues and escalations while delivering an exceptional customer experience.
- Capture dealer feedback and collaborate with internal teams to continuously improve dealer experience and program performance.
Education and Experience
- Post-secondary education in Business, Marketing, Communications, Automotive Management, or a related field.
- 3–5+ years of experience in account management, customer success, business development, dealership operations, or automotive industry sales.
- Experience working directly with automotive dealerships is strongly preferred.
- Experience supporting digital signage, SaaS, retail technology, MarTech, enterprise software, or similar technology solutions is considered an asset.
- Experience managing multiple stakeholder relationships in a consultative environment.
- Demonstrated success achieving sales, retention, or account growth objectives.
Key Competencies/Behaviors
- Strong relationship-building and communication skills.
- Consultative selling and business development experience.
- Ability to explain technical concepts to non-technical audiences.
- Excellent presentation and training abilities.
- Strong organizational and project management skills.
- Strong problem-solving and analytical skills.
- Ability to prioritize multiple customer requests in a fast-paced environment.
- Comfortable working independently while collaborating across cross-functional teams.
- Experience working with CRM platforms and reporting tools.
- Analytical mindset with the ability to interpret performance data and provide recommendations.
- High degree of professionalism, accountability, and customer focus.
- Bilingual in French & English
- Ability to travel regularly to dealership locations.
Core Values The ideal candidate represents these six core values:
- Passionate: We are a group of passionate people. This is the best way to describe TEAM CRI. We work hard and have fun along the way!
- Respectful: We value diversity, merit and unique contributions. We foster a trusting, open and inclusive environment. We treat our clients, partners and our team in a manner that reflects these values.
- Do the Right Thing: We do what we say we will do. Our actions shall always be fully transparent and genuine. Our dealings with clients, co-workers and partners must always be conducted with honesty.
- Helps First: We are stronger when we work together. We help first—whether it’s with our clients or our internal teams.
- Nimble Minded: When conventional thinking and processes fail, we want to be the first to provide fresh ideas and solutions. We break through adversity and respond quickly.
- Expects Excellence: We will measure performance and are accountable for results. We are committed to getting it right.
Benefits
We offer a competitive and comprehensive benefits package designed to support the well‑being and success of our team. Our employees enjoy:
- Health, Dental & Vision Coverage from day one
- Life and Disability Insurance to protect you and your loved ones
- Employee Assistance Program (EAP) for confidential wellness support
- Generous Paid Time Off, including vacation and wellness days
- Employer-Matched Retirement Savings Plan (RRSP)
- Professional Development Opportunities and ongoing training
- Inclusive, Supportive Workplace Culture
We’re committed to helping you thrive, both at work and beyond.
Pay: $70,000.00-$75,000.00 per year
Application question(s):
- Are you fluent in both English and French, including speaking, reading, and writing?
Work Location: Hybrid remote in Waterloo, ON N2L 5A6
