Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Cabin Steward will serve as the guest contact and liaison. The Cabin Steward is responsible for greeting guests, keeping the passenger deck clean before, during and after service and assisting with concession or retail store duties as required. Responsibilities include providing service in an efficient, courteous, and professional manner displaying a high standard of customer service. In all duties, the Cabin Steward will ensure prescribed safety and sanitation standards are constantly practiced. This position will serve aboard a High-Speed Transport vessel which provides passenger and vehicle ferry service between Bar Harbor, Maine and Yarmouth, Nova Scotia. Must have STCW basic training and VPDSD.
Essential Duties & Responsibilities:
- Present professional level of customer service and appearance at all times.
- Assist with the stocking and set up of the passenger deck before, during and after the sailing as requested.
- Maintain safety and cleanliness of assigned work area at all times during shift, including immediately wiping up spills to avoid accidents, keeping passenger deck clean and tidy, and properly disposing of garbage and recyclable items.
- Assist with concession/retail shop operations, including delivering food/beverage and bussing tables.
- Maintain available condiment stocks for use by the customer.
- Sweep and mop the floor at the end of each shift.
- Follow all sanitation codes outlined in the vessel procedure manual
- Defer to, and act in support of the Purser or the ship’s Officers in the event of a real or simulated emergency.
- Participate in drills with marine and non-marine crew as directed.
- Assist all passengers.
- Responsible for the safe use of all equipment and cleaning compounds within your area.
- Report problems to the Chief Steward immediately.
- Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.
Requirements & Qualifications:
- High School Diploma or Equivalent
- United States Coast Guard Merchant Mariner’s Credential (MMC)
- STCW/BST credential
- VPDSD
- Valid United States Passport
- Must be able to acquire and maintain a Transportation Worker Identification Credential (TWIC)
- Certified on shipboard security and crowd control (training will be provided by Seaward Services)
- CPR/AED/First Aid certification
- Copy of DD Form 214, if Veteran Status
- High Speed passenger vessel experience preferred
- Excellent reading, writing and verbal communication skills in English language
- Ability to interact with crew and passengers in a pleasant, professional, and polite manner
- Computer literacy in Microsoft Office 2010 or newer (Word and Excel) in conjunction with administrative skills
- Will be required to serve on board high speed transport craft operated at high speeds in rough water and must be physically able and conditioned to endure the rigors of these operations
- Communicate clearly and effectively both orally and in writing and demonstrate well-developed inter-personal skills, to include maintaining quality working relationships with other employees and the public during the course of work
- Excellent guest service skills with the ability to deal with others regularly in a courteous and helpful manner.
- Communication skills require the ability to provide or obtain basic types of factual information or explanations
- Solid teamwork skills with the ability to take the initiative to assist and get along well with others.
- Must be able to follow direction and well-defined procedures
- Logically and independently plan, organize, and complete work
- Demonstrate initiative and an ability to set and achieve high standards of performance
- Be able to pursue and complete multiple assignments under time constraints and in an environment subject to many distractions
- Possess and demonstrate superior judgment, analytical ability, performance under pressure and other skills necessary during routine operation or emergency response aboard a high capacity motor vessel
- Must be a minimum of 18 years of age
- Must be able to work a flexible work schedule. Flexible schedules include day, evening, holidays, and weekends.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
