guest service agent Jobs

Guest Service Agent
Post Hotel & Spa —Lake Louise, AB
- $18 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
12d
Guest Service Agent
Killarney Mountain Lodge —Killarney, ON
- $17.60 an hour
- Temporary
- Hospitality
- Customer service
- Hotel
Quick apply
Guest Service Agent
Lord Nelson Hotel & Suites —Halifax, NS
- $19.06 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Wellness program
- Dental care
Quick apply
2d
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —London, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Edmonton, AB
- $19.35 an hour
- Overtime
- Remote
Quick apply
Guest Service Agent
Holiday Inn Toronto International Airport —Toronto, ON
- $24.16–$26.84 an hour
- Weekends as needed
- Writing skills
- Basic math
- English
- Profit sharing
- Dental care
Quick apply
12d
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Vancouver, BC
- $19.35 an hour
- Overtime
- Remote
Quick apply
Guest Services Agent (Front Desk)
Canadian Rocky Mountain Resorts —Banff, AB
- From $18 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Store discount
- Paid time off
Quick apply
1d
Guest Service Agent
Lodges at Canmore —Canmore, AB
- From $20 an hour
- Part-time
- Customer service
- English
- Hotel
- Dental care
Quick apply
5d
Guest Services Agent
Nita Lake Lodge —Whistler, BC
- From $22 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Wellness program
- Paid time off
Quick apply
Guest Service Agent
Lhermitage Hotel —Vancouver, BC
- $22–$23 an hour
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
- Vision care
Quick apply
Guest Service Agent - Marriott on the Falls
Marriott on the Falls —Niagara Falls, ON
- $18.20–$18.58 an hour
- Weekends as needed
- Customer service
- Hotel
- Front desk
- Dental care
Quick apply
3d
Guest Service Agent - Marriott Fallsview
Marriott Fallsview Hotel and Spa —Niagara Falls, ON
- $17.80–$18.58 an hour
- Seasonal
- Hospitality
- Customer service
- Hotel
- Store discount
- Dental care
Quick apply
Guest Service Agent
Sandman Hotel Group —Toronto, ON
- $24.20 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
4d
Hotel Guest Service Agent
Americana Resort Spa & Waterpark —Niagara Falls, ON
- $18 an hour
- Weekends as needed
- Sales
- Hotel
- High school diploma or GED
Quick apply
1d
Guest Service Agent
Easton's Group of Hotels Inc. —Toronto, ON
- $23.41–$25.17 an hour
- Part-time
- Writing skills
- Basic math
- English
Quick apply
11d
Guest Service Agent
Saint John Harbourfront Hotel —Saint John, NB
- $19.93 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Wellness program
- Disability insurance
Quick apply
11d
Guest Service Agent
Hotel Blackfoot —Calgary, AB
- From $18 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Dental care
- Vision care
Quick apply
1d
Guest Service Agent
Marriott International, Inc —Moncton, NB
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
8d
Guest Services Agent
The Hazelton Hotel —Toronto, ON
- $22.00–$23.91 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
1d
guest service agent
Stanton Suites Hotel —Yellowknife, NT
- $18 an hour
- Overtime
- English
- Hotel
- Computer skills
- Dental care
- Life insurance
guest service agent
Prestige Oceanview Hotel Prince Rupert —Prince Rupert, BC
- $19.10 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
- Flexible schedule
Welcome Desk Enthusiast/Guest Service Agent
Canopy by Hilton Toronto Yorkville Hotel —Toronto, ON
- $24.00–$27.50 an hour
- Full-time
- Writing skills
- Basic math
- English
- Dental care
- Tuition reimbursement
Quick apply
Guest Service Agent
InnVest Hotels GP Ltd —Winnipeg, MB
- Hotel
Quick apply
2d
Guest Service Agent
Four Points & Element Toronto Airport —Mississauga, ON
- $23.34–$25.93 an hour
- Weekends as needed
- Hospitality
- Customer service
- Basic math
- Dental care
Quick apply
12d

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Guest Service Agent

Post Hotel & Spa
Lake Louise, AB

Apply Now

Job details

Full-time
12 days ago

Skills

Microsoft Outlook
Customer service
Microsoft Office
Communication skills
Hotel experience

Full job description

Post Hotel & Spa is a member of Relais & Châteaux and a MICHELIN Key recipient set in the heart of Lake Louise surrounded by the iconic peaks of Banff National Park. Here, alpine charm meets refined elegance and every guest experience is shaped with care, intention and a deep connection to place. As part of the Canadian Rocky Mountain Resorts (CRMR) family, The Post is a place where professionalism, growth and a shared love of hospitality come together in one of the most inspiring settings in the world.

Perks & Benefits

Subsidized staff accommodation in Lake Louise
2 complimentary hot meals per day on shift
Discount on food and beverages at The Post's dining outlets
Complimentary stays at CRMR sister properties
Staff rates at all CRMR properties
Employee Benefits Program
Access to the Relais & Châteaux employee stay program
Staff events and recognition programs throughout the year
Opportunities for growth and advancement within The Post and across CRMR properties
Annual wage and performance review\

Why Work With Us

Working at The Post isn't just a job, it's a career-defining experience. You'll be part of a team that holds itself to world-class standards, in a property celebrated for outstanding service, character and design. Whether you're growing your craft in the kitchen, creating unforgettable guest moments at the front desk, or delivering exceptional spa experiences, every role here contributes to something truly special. The mountains are your backyard, your colleagues become your community, and the work you do here will stay with you long after your time at The Post.

Guest Services Agents are the ambassadors of The Post, providing exceptional customer service from the initial reservation through to check-out. This role is crucial in creating a welcoming, efficient, and memorable experience for our guests.

Duties and Responsibilities:

Welcome guests to the hotel and provide an efficient check-in experience.
Handle guest requests or inquiries during their stay to ensure maximum guest satisfaction in person, through email or guest folio.
Address all guest issues and complaints in a courteous manner, with the support of the Front Office management team, including assistance with fireplaces.
Maintain a professional and presentable appearance at all times.
Assist with emergency procedures when required.
Respond to reservation enquiries, complete room reservations and provide guests with up-to-date information on our rates, special offers and packages.
Prepare arriving reservations, ensuring guest requests are met to the best of our ability.
Assist in providing positive and efficient customer service.
Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.
Provide guests with accurate and relevant information about the hotel, local area and attractions.
Book tours, activities and restaurant reservations for guests.
Check out guests, provide accurate billing information and correctly process payments.
Ensuring the completion of daily logs and tracking
Manage the hotel switchboard, directing calls to other departments as necessary.
Provide an accurate cash-out report at the end of each shift.
Other duties as assigned.

Qualifications

Excellent interpersonal and communication skills.
A passion for customer service; previous experience is an asset.
Highly organized and detail oriented, with the ability to multitask.
Able to cope in high pressure situations.
Experience with Opera PMS, Microsoft Office and Outlook is an asset.
Previous hotel experience preferred.
Must be able to work independently and remain calm in the event of emergency situations arise.
Willing to work flexible hours.
Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required)

Post Hotel & Spa (The Post) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. The Post is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.

If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.

We look forward to receiving your application.

Apply Now

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