night auditor/front desk agent full time + full medical benefits Jobs

Relief Night Auditor/Guest Services Agent
The Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
- $21.20–$21.70 an hour
- Weekends as needed
- Customer service
- English
- Hotel
- Store discount
- Dental care
Quick apply
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Relief Night Auditor/Guest Services Agent
The Beach Club Resort by Bellstar Hotels & Resorts —Parksville, BC
Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill…
$21.20–$21.70 an hour
Quick apply
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Relief Night Auditor/Guest Services Agent

The Beach Club Resort by Bellstar Hotels & Resorts
Parksville, BC

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Store discount
Extended health care
Dental care
Discounted or free food
Employee assistance program
Vision care
Flexible schedule

Skills

Financial auditing
Customer service
English
First Aid Certification
Accounting
Front desk
Computer skills
Guest services
Accounting
Communication skills

Full job description

With your “think like a guest, act like an owner” mentality, you have a passion for ensuring every guest stay is memorable. Reporting to the Guest Services Manager, the Night Auditor plays a vital role in managing the overnight front desk operations, creating a quality guest experience.

This position requires the candidate to work 3 afternoon shifts at our Front Desk and 2 nights per week (plus any vacation coverage) on the overnight shift from 11:00 pm-7:00 am. Previous customer service experience is required, and candidate must enjoy working with people. As this position involves basic accounting, the applicant should have experience in or an aptitude for basic accounting principles. Previous computer experience and night shift work experience is necessary and prior night audit experience an asset.

Responsibilities for this role include:

Accurately completing end of day procedures according to Bellstar policies & procedures
Greeting all guests and owners in a friendly and professional manner
Preparing various reports for management & accounting department
Accurately run end of day closing operations for applicable business units
Balancing debit and credit transactions
Processing check in and check out according to Bellstar procedures
Preparing arrival documents
Creating reservations and processing special requests
Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
Being knowledgeable of all hotel facilities and services and community events
Provide accurate and compelling tourist and destination information to guests and owners
Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind
Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
Other relevant and related duties as assigned

The “must haves”:

1 year of front desk experience, preference given to those with overnight experience
Strong verbal and written English communication skills
Committed to delivering the highest level of guest service and satisfaction
Experience in basic accounting principles
Ability to productively work unsupervised, maintaining a constant sense of urgency
Great organizational, multi-tasking and problem-solving skills
Ability to work a variety of shifts including over nights, weekdays, weekends, and holidays
Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

The “nice to haves”:

Education in Hotel/Hospitality Management, or Accounting
Prior night audit experience
Valid certification in First Aid

What you can expect from us:

A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
A growing company with opportunities for advancement, relocation, and development
A robust benefits package, for qualifying employees, that includes dental and medical coverage
Annual, corporate wide, salary and wage reviews
Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

#BCR

Job Types: Full-time, Permanent

Pay: $21.20-$21.70 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
Flexible schedule
Store discount
Vision care

Ability to commute/relocate:

Parksville, BC: reliably commute or plan to relocate before starting work (required)

Experience:

front desk/guest services: 1 year (required)

Language:

English (required)

Work Location: In person

Quick apply

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