Samsic is HIRING – PAX Agents
We are looking for PAX Agents for our new Toronto Pearson station. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional operational support.
About Samsic Assistance Canada Inc.
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada Inc. operates in all five of Canada’s major airports: Toronto Pearson, Montréal-Trudeau, Vancouver International, Calgary International, and Edmonton International. The company’s Canadian headquarters are located in Montréal, Québec. At Toronto Pearson, we are committed to delivering safe, reliable, and high‑quality ground handling services that support the success of our airline partners and the smooth flow of Canada’s largest airport.
Joining Samsic means becoming part of a dynamic, people‑focused organization where operational excellence, innovation, and teamwork drive everything we do.
"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future.” ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde
Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.
This position will be based at the address below:
6301 Silver Dart Dr, Mississauga, ON L5P 1B2 | Toronto Pearson International Airport
For more information about our company, visit our websites at:
www.samsic.aero or www.samsic.com
Job Description
- Provide information for the public and answer telephones in the manner laid down by the airline and/or Company;
- Check in embarking passengers and perform all related duties;
- Attend to the gate and perform the related duties, as required, including the operation of loading bridges and aircraft doors;
- Monitor disembarking passengers from aircraft through port facilities and perform all associated duties;
- Attend to transit and interline passengers;
- Attend to special needs passengers;
- Perform computer-related duties;
- Perform baggage services, including tracing and functions related thereto, in the manner laid down by the airline and/or Company;
- Perform the function of cash/ticketing agent in the manner laid down by the airline and/or Company;
- Perform the function of reservations agent and the duties related thereto in the manner laid down by the airline and/or Company;
- Use the required PPE (appropriate to the operation);
- Ability to lift 50 lbs independently;
- Other duties as required.
Requirements & Qualifications
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal)
- Additional languages desirable
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Ability to follow processes and procedures and apply a flexible approach when required
- Must be able to type and learn airline-specific computer reservation/ticketing software
- Willingness to work in inclement weather
- Must successfully complete necessary training
- Able to work flexible work schedules, including evenings, weekends, and holidays
Pay: From $22.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Licence/Certification:
- RAIC (Purple Pass) (required)
Work Location: In person
