At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
L’équipe TPM est responsable de la gestion du support technique spécialisé par domaine pour l’ensemble des produits client utilisés par les clients.
- Le ou la TPM apporte une expertise approfondie et un support technique sur les produits client, et agit comme expert·e produit pour répondre aux questions des clients ou d’autres entités internes. La personne analyse les retours clients et les incidents liés aux produits afin de fournir une orientation et du leadership aux activités de développement. Le rôle consiste à prioriser les correctifs et les améliorations nécessaires, à assurer le suivi avec les équipes de développement et à valider les changements avant la livraison des produits.
- Afin de fournir une expertise et un support technique de qualité, le ou la TPM apporte des réponses précises aux clients, soit par des solutions de contournement, soit par des correctifs logiciels. Cela inclut l’analyse des tickets soumis par les clients, la création de tickets précis dans Agility pour corriger les anomalies, ainsi que la validation des corrections avant leur livraison au client.
- Répondre aux tickets A/L via l’outil Fresh Desk.
- Créer des tickets dans le logiciel Agility pour les éléments à corriger ou pour de nouvelles exigences dans une version logicielle. Assurer le suivi de ces tickets (analyse par l’équipe de développement, développement) et réaliser les UAT (tests) afin de valider les corrections.
- Mettre à jour les procédures de UAT pour les évolutions et rédiger les résultats de UAT pour les corrections d’anomalies.
- Revoir la documentation opérationnelle, incluant les notes de limitations, les guides utilisateurs et les notes de version.
- Participer aux réunions avec les équipes de développement afin de suivre l’avancement des activités.
- Participer aux réunions avec les clients pour assurer le suivi des actions et des activités.
- Expérience requise des Federal Aviation Regulations (FAR) des États-Unis, notamment en matière de légalité des équipages aériens.
- Expérience avec des systèmes de gestion de tickets.
- Expérience en tant que chef·fe de projet technique.
- Expérience en gestion d’équipes techniques (incluant le reporting).
- Excellentes capacités de communication.
- Approche proactive.
- Capacité à travailler de manière autonome.
- Motivation et engagement professionnels élevés.
- Facilité d’apprentissage et curiosité intellectuelle.
Rejoindre la famille Capgemini, c'est rejoindre une équipe qui place l'innovation et les nouvelles technologies au cœur de la transformation numérique afin d'aider nos clients à obtenir de meilleurs résultats commerciaux rapidement et avec succès grâce à une méthodologie agile et itérative.
Capgemini, encourage les candidatures de personnes qualifiées et éligibles, indépendamment du sexe, de la race, du handicap, de l'âge, de l'orientation sexuelle, du changement de sexe, de la religion ou des convictions, de l'état civil, de la grossesse ou de la maternité. Nous nous engageons à recruter, à développer et à retenir les meilleures personnes afin de fournir des solutions innovantes et de classe mondiale à nos clients. Nous encourageons une culture inclusive qui permet à chacun de réaliser son plein potentiel et de profiter d'une carrière épanouissante avec nous. Notre ensemble complet d'avantages sociaux flexibles et nos politiques relatives au style de vie permettent à nos employés d'équilibrer leurs besoins personnels, familiaux et professionnels
The TPM team manages domain-specific technical support for all client products used by customers.
- The TPM provides deep expertise and technical support for client products, serving as the go-to product expert for questions from customers and internal client teams. The TPM analyzes customer feedback and product incidents to provide leadership and guidance for development activities. This role prioritizes bug fixes and required enhancements, tracks progress with development teams, and validates changes prior to product delivery.
- To deliver high-quality technical support, the TPM provides accurate responses—through workarounds or software fixes—to customer issues. This includes analyzing customer-raised tickets, creating precise tickets in Agility to address defects, and validating delivered fixes before releasing them to customers.
- Respond to A/L tickets using the Fresh Desk tool.
- Create tickets in Agility for defect corrections or new requirements in upcoming software versions. Track these tickets through analysis, development, and execution of UATs to validate delivered fixes.
- Update UAT procedures for product enhancements and document UAT results for bug fixes.
- Review operational documentation, including limitations notes, user guides, and release notes.
- Participate in meetings with development teams to track and support development activities.
- Participate in meetings with clients to follow up on agreed actions and progress.
- Experience with U.S. Federal Aviation Regulations (FAR) related to Airline Crew Legality is required.
- Experience using ticketing systems.
- Experience as a Technical Project Manager.
- Experience managing technical teams, including reporting responsibilities.
- Strong communication skills.
- Proactive and solution-oriented mindset.
- Ability to work autonomously.
- Highly motivated and engaged.
- Eager and quick learner.
The base compensation range for this role in the posted location is CAD $62,874 – $125,747 per year
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
