Abbotsford, Bc Customer support & client services managers Jobs – 14 Openings This Week

Manager, Membership Services - Abbotsford Canucks
Abbotsford Canucks —Abbotsford, BC
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Performance Manager - Activix & Matador
autoTRADER.ca —British Columbia
- $75,000–$80,000 a year
- Sales
- Presentation skills
- Bachelor's
- Employee assistance program
Manager - Government Programs Operations
National Seating & Mobility Ltd. —Port Coquitlam, BC
- $80,000–$100,000 a year
- Customer service
- Administrative experience
- In-person
- Paid time off
Quick apply
Mgr MD Account Services
ICBC —Coquitlam, BC
Shift Supervisor
Canada Drives —Langley, BC
- Full-time
- Communication skills
Workforce Management Specialist
HUB International —Chilliwack, BC
- $70,000–$90,000 a year
- Overtime
- Microsoft Excel
- Analysis skills
- No travel
- Disability insurance
- Paid time off
Auto Team Lead
HUB International —Chilliwack, BC
- $50,000–$55,000 a year
- Full-time
- Sales
- Customer service
- Organizational skills
- Disability insurance
- Paid time off

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Manager, Membership Services - Abbotsford Canucks

Abbotsford Canucks
Abbotsford, BC

Quick apply

Job details

Permanent

Skills

Microsoft Powerpoint
Microsoft Word
Computer operation
Microsoft Excel
Customer service
Post-secondary education
Microsoft Office
Computer skills
Business
Leadership
Communication skills
Time management

Full job description

POSITION SUMMARY:

Working in close collaboration with the Ticket Sales and Service teams, the Manager, Membership Services provides overall management to our Membership Services team and ensures superior customer service is provided to our members.

ESSENTIAL DUTIES & RESPONSIBILITIES:

(Other duties may be assigned as required)

Providing leadership to the account executives including coaching and customer service training
Working closely with the senior leadership team on strategic planning and execution retention programs
Lead weekly Membership Sales & Services team meetings
Work with Senior Manager, Ticket Sales & Service to provide team members with KPI’s and targets that help drive revenue forward across CSE business units
Working with Ticket Operations to build CRM tracking, data collection, and analytics that will assist in improving member retention, communications, and program development
Actively seeking industry best practices and provide recommendations
Acting as a liaison between Premium Service, Ticket Sales, Hospitality, Housekeeping, Ticket Operations, Engineering, Corporate Partnerships Activation, and Fan Services teams on event day operational and service requirements
Overseeing conflict resolution of escalated Membership complaints, resolving post-event issues and follow up with members as necessary (i.e., incidents, lost and found, complaints or requests)
Execute seat relocation, seat selection, and upgrade programs
Participate in and execute various season ticket member events throughout the season, including benefit activations
Working game nights

REQUIRED EXPERIENCE AND QUALIFICATIONS:

Minimum 3-5 years of related customer service experience in a supervisory role
Post-secondary education in a related field such as business administration or hospitality management
Inspiring leadership skills and experience rallying a team, to achieve its highest potential and then taking it to the next level
Ability to multi-task and set priorities in a dynamic, fast-paced ever-changing environment
Ability to develop and implement strategic, operational, and tactical customer service plans
A commitment to service excellence
Effective time-management skills, strong attention to detail
Excellent written and verbal communication and interpersonal skills
Experience planning and coordinating events, projects, and programs
Extensive computer knowledge, including MS Office (i.e., Word, Excel, PowerPoint, etc.)
Proven track record of achievement in meeting or exceeding goals
Ability to relate professionally to all levels of staff, management, clientele, and suppliers
Committed to working in a team driven environment
Dynamic, hardworking, confident personality with drive and initiative
Flexibility to work extended hours, including evenings and weekends
Excellent judge of character as role oversees day to day operations for various units within the business that must be managed with integrity

YOU MIGHT ALSO HAVE:

Experience with Archtics and Ticketmaster

Vancouver, and its neighboring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.

Quick apply

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customer support & client services managers jobs in abbotsford, bc

Manager, Membership Services - Abbotsford Canucks

Performance Manager - Activix & Matador

Manager - Government Programs Operations

Mgr MD Account Services

Shift Supervisor

Workforce Management Specialist

Auto Team Lead

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I want to receive the latest job alerts for customer support & client services managers in abbotsford, bc

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