abbotsford, bc it service desk analyst network/security Jobs – 2 Openings This Week

IT Service Desk Analyst - Network/Security
Quicktech —Surrey, BC
- $70,000–$90,000 a year
- Full-time
- Azure
- AWS
- Organizational skills
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Endpoint Systems Support Analyst
Tangerine Bank —Toronto, ON
Assess vendors and develop test strategies for new hardware and software, maintaining compliance where appropriate. Drives Tangerine’s business systems.
Help Desk Engineer - Remote Canada Only
Blue Mantis —Toronto, ON
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for…
$25–$28 an hour
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IT Service Desk Analyst - Network/Security

Quicktech
Surrey, BC

Quick apply

Job details

Full-time

Skills

Microsoft Windows Server
Cloud infrastructure
Azure
CCNP
MCSE
CCNA
Firewall
AWS
ITIL
Virtualization
IT support
Organizational skills
SAN
VMWare
Citrix
Communication skills
Python
PowerShell
Active Directory

Full job description

SiteTechnologySite is a modern growth partner, built for growing mid-market businesses. We are a full-service technology and strategy firm, and our mission is to become the #1 mid-market focused consultancy in North America. Our unique approach combines deep industry knowledge with cutting-edge technology solutions, setting us apart in the market.

IT Support Technician
We are seeking an experienced Tier 3 Support Technician Analyst with a focus on Networking and Security to join our technical team. This senior-level position serves as the highest escalation point for complex and critical technical issues, providing expert troubleshooting, project scope assistance, suggestions on IT architecture and infrastructure designs, and strategic technical guidance. The ideal candidate will possess advanced technical knowledge, exceptional problem-solving abilities, and the capacity to lead technical initiatives.

What you’ll be doing:
Advanced Technical Support

Serve as the senior escalation point for the most complex and challenging technical issues
Diagnose and resolve sophisticated problems related to enterprise systems, networks, and infrastructure
Provide expert-level support for virtualization platforms including Hyper-V, VMware, and related technologies
Provide expert-level support for cloud solutions like Microsoft Azure, AWS, and hybrid environments

System Architecture

Assist with project scoping and complex IT architecture & infrastructure solutions for clients
Perform advanced system administration and configuration for enterprise environments
Respond to and execute disaster recovery and business continuity plans
Conduct performance analysis and optimization for client systems

Technical Leadership

Lead complex technical issues from remediation through root cause analysis and post incident review (Major Incident Response, etc)
Develop and maintain technical documentation, procedures, and knowledge base articles
Mentor Tier 1 and Tier 2 support staff and provide technical guidance
Participate in a 24/7 on-call rotation for critical system issues and emergencies
Collaborate with vendors to resolve complex third-party technical issues

A little bit about you:

Minimum 5 years of experience in enterprise IT support, with at least 3 years in an advanced/specialist role
Expert knowledge of virtualization technologies (Hyper-V, VMware, Citrix)
Extensive experience with cloud platforms and infrastructure (Azure, AWS)
Advanced understanding of Windows Server environments and Active Directory
Strong networking expertise including VPNs, firewalls, routing, and switching
Experience with SAN/NAS storage technologies and backup solutions
Proficiency in PowerShell (Python, or other scripting languages is an asset!)
Demonstrated ability to troubleshoot complex, multi-faceted technical issues
Excellent communication skills with the ability to explain complex technical concepts

Preferred Qualifications (Optional, considered an asset to have)

Advanced Microsoft certifications (MCSE, Azure Solutions Architect)
Hyper-V & VMware certifications
Cisco certifications (CCNA, CCNP)
Experience with enterprise security solutions and best practices
Knowledge of ITIL processes and service management frameworks
Experience with monitoring systems and tools
Familiarity with automation and orchestration technologies

SiteTechnology “Must Haves”:

You have exceptional organizational skills, with the ability to manage multiple priorities
You have a high level of integrity, confidentiality, and professionalism in handling sensitive client data
You have a sense of humor and love to have fun, but take your responsibilities seriously
You enjoy the fast-paced nature of a startup

Benefits of working for SiteTechnology:

Competitive Compensation – We offer a salary that reflects your skills and experience.
Comprehensive Benefits – Includes health coverage and a wellness spending account to support your well-being.
Career Growth – Be part of a growing company with plenty of opportunities to advance and expand your role.
Convenient Location – Our HQ is easily accessible off Hwy 1 and surrounded by great coffee shops and restaurants.

A Commitment to Growth and Excellence:
SiteTechnology is dedicated to continuous improvement and growth. We aim to not only meet but exceed the expectations of our clients. Our goal is to be recognized not just as a provider of technology solutions, but as a true partner in our clients' journey towards digital transformation.

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IT Service Desk Analyst - Network/Security

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