Position: Patient Care Navigator
Newleaf Total Wellness Centre seeks a dedicated and compassionate Patient Care Navigator to join our team. This role is pivotal in ensuring that our patients receive the highest standard of care and support as they navigate their treatment plans. The ideal candidate will have a strong background in administration, a thorough understanding of multidisciplinary clinical settings, and education in Medical Office Administration, Business Administration, Kinesiology, Health Sciences, Sports Medicine, Injury Rehabilitation or similar fields.
Why Join Us?
At Newleaf Total Wellness Centre, we empower our patients and team with the knowledge and tools needed to achieve optimal health. As a Patient Care Navigator, you will play a crucial role in our interdisciplinary approach, working alongside dedicated professionals committed to making a positive impact and helping our patients get Stronger. Braver. Better. FASTER!
If you are passionate about patient care and thrive in a collaborative, dynamic environment, we invite you to apply and become a vital part of our mission to elevate healthcare standards.
Key Responsibilities
- Meet with ICBC Patients: Advise patients on their treatment options and assist in booking their appointments.
- Meet with WCBC Patients: Provide clinic orientation and educate patients about the treatment process.
- Support Chronic Pain and Complex Needs Patients: Offer clinic orientation, conduct brief patient needs assessments, initiate care plans, and book necessary appointments.
- Service Choice Consultations: Help patients decide which services best meet their needs. Whether they are dealing with pain, recovering from an injury, or looking to improve their overall wellness, you will help them make informed choices.
- Team Learning & Collaboration: Coordinates team learning and collaboration, supports aligned patient care, and manages patient success stories for marketing..
Qualifications
- Administrative Experience: Proven experience in an administrative role, preferably within a healthcare or multidisciplinary clinic setting.
- Multidisciplinary Clinic Experience: Familiarity with the operations and environment of a multidisciplinary clinic.
- Healthcare Services Knowledge: A strong understanding of various healthcare services and how they support patient care.
- Foundational Biology, Kinesiology, or Human Body Systems Knowledge: Basic knowledge in these areas to better understand patient needs and treatment options.
- Excellent Communication Skills: Superior verbal and written communication skills to effectively interact with patients, caregivers, and the clinical team.
- Critical Thinking Skills: Exceptional problem-solving abilities to efficiently manage patient needs.
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To apply, please submit your resume and cover letter detailing your relevant experience and why you believe you would be an excellent fit for this role.
We look forward to welcoming you to the Newleaf Total Wellness Centre team!
Job Types: Part-time, Permanent
Pay: $21.00-$24.00 per hour
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible language requirement:
Ability to commute/relocate:
- Abbotsford, BC V2S 3N7: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to start work as early as 8am?
- Are you available to work as late as 7pm?
Education:
Work Location: In person
