airdrie, ab customer success manager Jobs – 18 Openings This Week

Customer Success Manager - ENT and SMB
Energy Toolbase Software Inc. —Calgary, AB
- CRM software
- Salesforce
- Engineering
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9d
Customer Success & Operations Lead
ABM Integrated Solutions —Calgary, AB
- From $65,000 a year
- Full-time
- Presentation skills
- Bachelor's
- Computer networking
- Wellness program
- Disability insurance
Quick apply
3d
Client Success Manager (Together)
Absorb —Calgary, AB
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Dental care
- Paid time off
7d
Senior Client Success Manager
Absorb —Calgary, AB
- Full-time
- Remote
- Sales
- Salesforce
- Dental care
- Paid time off
Inside Account Manager
ECL Group of Companies —Calgary, AB
- Customer service
- English
- No university degree
Quick apply
Event Success Manager - Canada Remote
EventMobi —Calgary, AB
- Up to $65,000 a year
- Weekends as needed
- Remote
- Hospitality
- Salesforce
- Organizational skills
- Dental care
SEO Client Success Manager
Digital Shift —Calgary, AB
- $25–$30 an hour
- Full-time
- Remote
- CRM software
- Microsoft Excel
- Marketing
Quick apply
Account Manager - Canada Remote
EventMobi —Calgary, AB
- Full-time
- Remote
- Sales
- Bachelor's
- Dental care
Senior Account Sales Manager
GE Vernova —Calgary, AB
- $155,000–$195,000 a year
- Full-time
- Remote
- Engineering
- Analysis skills
- Bachelor's
9d
Strategic Account Manager
Absorb —Calgary, AB
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Client Account Manager
MNP —Calgary, AB
- Bilingual
- English
- Presentation skills
10d
Enterprise Account Manager
Absorb —Calgary, AB
- Full-time
- Remote
- Sales
- Master's degree
- Bachelor's
- Dental care
- Paid time off
Account Manager
AbaData —Calgary, AB
- Full-time
- Communication skills
- Paid time off
Quick apply
Account Manager
Powerflex Supply —Calgary, AB
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
Technical Account Manager
SECURE —Calgary, AB
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
10d
Inside Account Manager
Compugen Inc —Canada
- $50,000–$70,000 a year
- Hybrid work
- CRM software
- Sales
- Microsoft Office
9d

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Customer Success Manager - ENT and SMB

Energy Toolbase Software Inc.
Calgary, AB

Quick apply

Job details

Permanent
9 days ago

Skills

CRM software
Salesforce
Engineering
Microsoft Office
Bachelor's
Certified Scrum Master
Communications
IT
SaaS
Business
Account management
Communication skills

Full job description

Essential Duties and Responsibilities

Serve as the primary post‑sale point of contact for assigned customer accounts, ensuring successful adoption and ongoing usage of Developer, Controller, and Monitor.
Monitor customer behavior, performance metrics, and product engagement to proactively identify churn risks and develop mitigation strategies; scope of engagement may include managing a larger portfolio of SMB customers or fewer, more complex Enterprise accounts.
Drive renewal processes for SaaS contracts by communicating value, addressing customer concerns, and ensuring timely execution of renewal documentation.
Forecast Net Revenue Retention (NRR) opportunities within assigned accounts by identifying expansion, upsell, and cross‑sell potential.
Conduct regular customer engagements, which may range from scaled check‑ins and cadence‑based outreach (SMB) to structured business reviews and strategic planning sessions (Enterprise).
Coordinate with Onboarding Managers to ensure a smooth transition from implementation to long‑term customer success.
Partner with Regional Sales Managers and Project Development Advisors to support customer initiatives, resolve product issues, and strengthen account relationships.
Maintain accurate customer data, interaction history, and renewal forecasting within Salesforce.
Collaborate cross‑functionally with Sales, Operations, Engineering, Support, and Product teams to resolve customer challenges and advocate for customer needs.
Deliver product education to customers to drive adoption and enhance user proficiency; approach may emphasize self‑serve enablement for SMB customers and high‑touch enablement for Enterprise customers.
Track customer feedback and recurring themes, providing actionable insights to inform product enhancements and process improvements.
Contribute to the development of scalable customer success resources, such as Knowledge Base articles, FAQs, and enablement materials, particularly in support of SMB customers.
Ensure customer inquiries and issues are handled by appropriate internal teams, escalating when necessary.
Represent Customer Success at customer‑facing meetings, events, or industry functions as needed, with Enterprise accounts requiring more frequent external engagement.
Ensure compliance with company policies and support the continuous improvement of customer success processes and tools.

Knowledge, Skills, and Abilities

Strong relationship-building skills with a customer-first mindset.
Excellent verbal and written communication abilities.
Ability to analyze customer data and identify trends, risks, and opportunities.
Strong problem-solving skills with the ability to navigate complex account situations.
Proficiency with CRM tools (Salesforce preferred).
High attention to detail, accuracy, and documentation quality.
Ability to manage multiple accounts and priorities in a fast-paced environment.
Proficient in Microsoft Office Suite; familiarity with Zoom preferred.
Ability to work independently with sound judgment and proactive initiative
This role requires travel in the US and Cananda (up to 25%)

Education and Experience

Education:

Bachelor’s degree in Business Administration, Communications, Engineering, Information Technology, or a related field preferred.
Equivalent combination of education and relevant professional experience will be considered.

Experience:

SMB CSM track: 1–3 years of experience in customer success, account management, SaaS operations, or a related customer‑facing role
Enterprise CSM track: 3–5+ years of experience managing strategic or enterprise SaaS customers
Experience driving renewals, forecasting retention, and reducing churn
Familiarity with energy management systems, distributed energy resources, or SaaS platforms is an asset
Proven success managing customer relationships while meeting engagement, renewal, and satisfaction targets

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer success manager jobs in airdrie, ab

Customer Success Manager - ENT and SMB

Customer Success & Operations Lead

Client Success Manager (Together)

Senior Client Success Manager

Inside Account Manager

Event Success Manager - Canada Remote

SEO Client Success Manager

Account Manager - Canada Remote

Senior Account Sales Manager

Strategic Account Manager

Client Account Manager

Enterprise Account Manager

Account Manager

Account Manager

Technical Account Manager

Inside Account Manager

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